sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems No CID on toll free numbers

We have an OfficeServ7100. Our CID on incoming calls only works with our local numbers. When someone calls our toll free numbers, the phones say No CID Received. I've called our service provider and they say we have CID active on all our lines. How can I fix this or find out what the problem is?

I've been searching the forums for a solution and ironically I find this post: https://www.sundance-communications.com/cgi-bin/ultimatebb.cgi?/ubb/get_topic/f/23/t/003009.html

This is my exact same situation... I also have CBeyond and they say everything's good on their end and my tech said it was them.

I'm not a phone tech so I don't really understand the solution that was posted in the last post. Could someone help explain so I could test it to see if it works for us?

Ironic it is CBeyond again, isn't it?

You are going to have to get their switch technician involved and see what the 800 number is being translated to when sent to you.

They call for instance 800-666-6666, but you are NOT being sent the digits FROM their phone because of a setting in THEIR switch. To prove this, you can have them on the line when you call from your cell phone to the first line of the office and then make the next call to the toll free number of the office.

They can WATCH your circuit and SEE the calls and SEE that the caller ID of your phone is NOT hitting on the 800 number.

I despise CBeyond as they charge a lot for the poor service they give.