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Joined: Mar 2008
Posts: 72
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Joined: Mar 2008
Posts: 72 |
Hello,
Have a customer we just put into a 7100. They use ACT for customer contact info. Back when they had an old TIE Buscom plus and a modem in his PC they used to click on the ACT contact and an IST would dial the number then hook flash and transfer to the extension at the desk. We have the 7100 on their network. Can this senario be setup across the network via the H323 line or IPCONF listed in the ACT dialer box? ty.
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Joined: Apr 2008
Posts: 457
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Joined: Apr 2008
Posts: 457 |
You will need OfficeServ Link and Officeserv Call or Officeserv Communicator.
Bobby Mreen
Communications Technician
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Officeserv Xchange is another option, it has act support built in
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Joined: Aug 2009
Posts: 75
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Joined: Aug 2009
Posts: 75 |
Id ONLY suggest Xchange - superb application that is probably the cheapest option and offers excellent other features
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Joined: Apr 2008
Posts: 457
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Joined: Apr 2008
Posts: 457 |
I don't believe we have Officeserv Xchange in the states here. I have never heard Samsung talk about it.
Bobby Mreen
Communications Technician
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Joined: Jul 2011
Posts: 19
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Joined: Jul 2011
Posts: 19 |
Use Officeserv xchange and Act. We had to upgrade to Act ver 2011 here though to get xchange to integrate and fully pop records. Works like a dream alongside popping customer websites based on inbedded telephone numbersand inbound CLI.
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Joined: Mar 2008
Posts: 72
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Joined: Mar 2008
Posts: 72 |
I see the brochure has .AU on it. It doesn't look as it supports dialing for the ACT! product.
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
Makes a change uk being ahead of you over the water:)
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