web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#440255 09/12/11 11:07 AM
Joined: Aug 2006
Posts: 98
MJRosko Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 98
I have a customer with a two cabinet 7200. I have one combo DLI/SLI card in it, with a pri card. The SLI ports are used for FAX machines. Not always but sometimes the DTMFR are all in use (4) and will not release. To fix the problem I have had to do a system reset. Then it will work for a few days. I have done reset to the combo card and to the station ports, but it will not relase the DTMFR. The problem I get is that they can recieve FAX but not FAX out.

Any thoughts?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#440256 09/13/11 12:26 AM
Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
I have had onboard DTMF receivers go faulty on a 500 MCP2, never on OS7000

The reason you can still receive but not send is the DTMF receiver is only used when a SLT station goes off hook for dialing, so you will find your slt ports won't break dial tone, which is why you can call in but not out.

2 choices, replace the processor, or install MFM/CRM daughter card onto the processor which supplies more DTMF receivers.

#440257 09/13/11 05:38 AM
Joined: Aug 2006
Posts: 98
MJRosko Offline OP
Member
OP Offline
Member
Joined: Aug 2006
Posts: 98
Thanks, yes I know that is why I don't dial tone. However, it is not always out, but when it does is there a way to reset just the dtmfr?

#440258 09/14/11 02:18 AM
Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
I'm not aware of a way to reset the DTMFr's.

You could try the port clear in IT Tool...

#440259 09/17/11 02:46 AM
Joined: Sep 2006
Posts: 132
Member
Offline
Member
Joined: Sep 2006
Posts: 132
I've heard of it on an older MP40 with the large MC

I think you can disable the faulty port some how...never tried it myself.

#440260 09/19/11 11:39 PM
Joined: Jun 2006
Posts: 3,004
Likes: 4
Moderator-Samsung
*****
Offline
Moderator-Samsung
*****
Joined: Jun 2006
Posts: 3,004
Likes: 4
You can busy them out via the maintenance/busy section...


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5