|
|
|
|
Joined: Sep 2011
Posts: 5
Member
|
OP
Member
Joined: Sep 2011
Posts: 5 |
Hi
I have installed a OS 7400 with 4.53c software. 1 x PRI a MGI card SVMi 6 x 16 Dli and a 16 SLI card.
There is 5 UCD groups and they are all working but my pick up groups does not want to work.
There is 9 Pick up groups (from 1 to 9)
When a call is transfered to an extension in group 2 and an extension in group 3 presses the mygroup pick up code that is default 28 it picks up the call that was ringing in group 2. You should get "no ringing call can't pickup" because the call is ringing in group 2 and not 3.
Any advise?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2005
Posts: 574
Member
|
|
Member
Joined: Jun 2005
Posts: 574 |
You can do a direct pick up if you know what phone is ringing even have a spare key to put pick up group 3
|
|
|
|
|
Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
|
|
Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Pickup groups and station groups are 2 different things.
You need to assign the stations to the pickup groups in MMC 302.
By default all stations are in group 1, which is why your seeing this
|
|
|
|
Forums84
Topics94,287
Posts638,784
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
141
guests, and
180
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
