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#440713 11/15/11 10:58 PM
Joined: Nov 2011
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Jody Offline OP
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Hi, I am having a few problems with hunting on the OfficeServ system and I can't find the Program to help me change settings.

My main problem is that I have 1 extension (216) that rings whenever someone dials extension 215. I need to seperate them completely and can't find where to do it.

Its slightly more complicated than that in that 215 actually isn't patched anywhere, and I have a seperate extenstion number off the main range that redirects to 215, but I don't think that's relevant to fix this issue.

If someone could point me in the right direction I'd be greatful

thanks,

Jody

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#440714 11/15/11 11:23 PM
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Station paring is my guess (I had a similar issue from a customer today)

#440715 11/16/11 12:29 AM
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Jody Offline OP
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Thanks for the reply nameless. So how do I disable it?

#440716 11/16/11 04:04 AM
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Jody Offline OP
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OK, I found the station pairing code. But when I choose it I get a message saying "Not Permit"

Anyone help?

#440717 11/16/11 09:45 AM
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Means your using cust programing you need to be in enginner mode

#440718 11/21/11 11:54 PM
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Jody Offline OP
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I got the password for engineering mode. But there doesn't seem to be an existing pair between the 2 phones in Station Pairing.

Any other ideas folks?

#440719 11/22/11 12:46 AM
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T.C Offline
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Try looking in call forward menu. What type of handsets are you using? Digital? analogue?

#440720 11/22/11 12:53 AM
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Jody Offline OP
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There doesn't seem to be any mention of extention 216 in 215's Call Forwarding, nor vice versa.

I'm using digital handsets. OfficeServ DS-5014s

#440721 11/22/11 03:08 AM
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Jody Offline OP
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I believe I've sorted the issue. There was an entry for extension 216 under the key extender program of 215. I removed that and 216 is no longer ringing when 215 is dialled.

thanks all

Jody

#440722 11/22/11 07:03 AM
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Nearly always something simple smile


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