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Joined: Dec 2011
Posts: 28
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OP
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Joined: Dec 2011
Posts: 28 |
I have trunks 701-708. How do I get them to go to Auto Attendant if no answer?
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
What i do is in group put overflow what ever time you need and next port to v/m group like 529 and make a group key to ans the messages dont forget to make a group mailbox
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Joined: Dec 2011
Posts: 28
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OP
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Joined: Dec 2011
Posts: 28 |
When I go into VM then hit *. It plays the companys message.
Where is that message and what number is it? I want all 8 of my trunks to play that VM default system greeting if no body answers any of the trunks.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
If you don't have a mailbox and send the call into the vm (via a group overflowing, or station overflowing), you should end up in the "day main menu" which will play that message you are hearing.
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Joined: Dec 2011
Posts: 28
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OP
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Joined: Dec 2011
Posts: 28 |
But I want my Trunks 701-708 to go to the Day Menu. Where do I send my trunks to VM after no answer?
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Joined: Jan 2008
Posts: 181
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Joined: Jan 2008
Posts: 181 |
Send it to the voicemail group. You will need to tell the voicemail when it sees the group/trunk number in forward station menu to route to day menu
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Joined: Dec 2011
Posts: 28
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OP
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Joined: Dec 2011
Posts: 28 |
How do I send Trunk 701 to the VM group? I'm using 519 for VM. What MMC code do I need to use?
Sorry for all the dumb questions. This is my first Samsung PBX Install? I'm an Avaya guy and the terminology is different,.
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Joined: Jun 2005
Posts: 574
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Joined: Jun 2005
Posts: 574 |
What you need to do is if analoge trunks use mmc 406 and if digtel trunks use mmc714 there are 6 ring plans on both
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Joined: Jan 2008
Posts: 181
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Joined: Jan 2008
Posts: 181 |
You have stated you want the call to route to the voicemail if calls are unanswered, so you need to overflow from a station ring group, set overflow timer, and next port as vm group number.
Can you confirm you can connect voicemail then we can guide u through the next step?
Are u using analogue or isdn circuits?
Mmc 406/714 route calls to the first destination specified within the menu/table whether a ring group, extension or voicemail.
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Joined: Dec 2011
Posts: 28
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OP
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Joined: Dec 2011
Posts: 28 |
That worked all... Thank you all for the support over the last few days...
Happy Holidays
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