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Joined: Mar 2011
Posts: 36
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Joined: Mar 2011
Posts: 36 |
I have a OS7100. Customer complains that sometimes on an incoming call the DT key light will blink showing an incoming call, however the station group or ext isn't ringing. Sometimes it will delay several seconds before the Direct Station buttons on Station Group light & start ringing. I have MMC406 to ring the Station Group and I have extensions added to the Station Group in MMC 601. Any thoughts on the problem? Thanks in advance.
Old Network Guy and New Phone Guy, CLI=MMC?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
What software version?
Do you have caller ID enabled on the system but not being provided by the carrier?
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Joined: Mar 2011
Posts: 36
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Member
Joined: Mar 2011
Posts: 36 |
OS is V.453b. 1 of the trunks has CID service from Service Provider the other 5 trunks do not have the service. A system reboot appeared to help a lot because at one point it was very erratic.
Old Network Guy and New Phone Guy, CLI=MMC?
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Joined: Aug 2011
Posts: 219
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Member
Joined: Aug 2011
Posts: 219 |
Make sure that the 1st 2 buttons are set to CALL1 and CALL2 always. Never change that setting in mmc722.
heads up
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