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Phantom ringing on Edge 120 phones on DX120
#44159 09/28/11 11:38 AM
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Installing dealer abandoned customer and he is having issues of phantom ringing on four Edge 120 phones with lights going on and phantom ringing but this is not happening with the older DX120 phones.

Also he thinks this problem started when a 4 CO card was added to the basic 8 cabinet.

Have you seen this before and could it be just the 4 CO card or just the phones?

I am NOT a Comdial guru, just trying to point him in the right direction.

Thanks, Bunnie


THE Bracha, old blond specialist in Rube Goldberg solutions.
Comdial Telephones & Systems
Re: Phantom ringing on Edge 120 phones on DX120
#44160 09/28/11 01:57 PM
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It could be that; what lights flash when the ring occurs? A specific line button? Are the phantom sets members of a UCD group or answer position? What does the LCD show during phantom ring?


Hackbarth Communications, L.L.C. - Serving South Central Wisconsin's Telecom Needs
Re: Phantom ringing on Edge 120 phones on DX120
#44161 09/28/11 02:22 PM
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Is there an 8 port extension card added instead of a 16?

Re: Phantom ringing on Edge 120 phones on DX120
#44162 09/28/11 06:09 PM
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The 8 port station cards work fine in the DX120. I suspect one of two things, faulty CO4 card or the system needs to be reinitialized. Like all Tecom products it sometimes has issues when you add any hardware without reinitializing. This has been a problem for years.

Re: Phantom ringing on Edge 120 phones on DX120
#44163 09/28/11 06:12 PM
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In some 120 cabinets the 8prt expansion cards are ok, others they will go nuts, it may not be for 2,3 years, but we've had 5+ go nuts lighting lights and the common denominator was 8 port extension cards. Replaced with 16prt cards and it was fine.

Re: Phantom ringing on Edge 120 phones on DX120
#44164 09/28/11 11:59 PM
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Thanks, I will have the customer get more detailed reports of exactly what is happening per set.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Re: Phantom ringing on Edge 120 phones on DX120
#44165 09/29/11 06:55 AM
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In some 120 cabinets the 8prt expansion cards are ok, others they will go nuts, it may not be for 2,3 years, but we've had 5+ go nuts lighting lights and the common denominator was 8 port extension cards. Replaced with 16prt cards and it was fine.
---------------------------------------------------

Odd, I had a massive inventory (couple of hundred) of 8 port cards and used them almost exclusively with no trouble at all.

By chance was it a certain release of Edge phones or certain version of software?

Speaking of that, I still have lots of 8 port cards, PRI cards, DX80 expansions, CO cards and a dozen flash mails if anybody needs any.

Re: Phantom ringing on Edge 120 phones on DX120
#44166 03/20/12 08:48 PM
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Hi, I am looking for a 4-port expansion module (7273), 8 phones (7261), and a 16 digital port expansion card (7221), do you have these available?


Juan
Re: Phantom ringing on Edge 120 phones on DX120
#44167 03/21/12 05:26 PM
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Deltron, PM sent.


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