EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
vpnproxymaster
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Flexibits
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2011
Posts: 23
skyloc Offline OP
Member
OP Offline
Member
Joined: Oct 2011
Posts: 23
Using a DSU II with KeyVoice VM and when a call is transferred to VM when a station is busy, station 10 is paged and the VM system says there is a message waiting for the user that got the VM. This only happens when the station is busy that VM is transferred to, if the station is not busy then station 10 is not notified VM has been left. How do I turn this off, is it a setting via Keylink or in the DSU config?

Global Test Supply 728x90
Joined: Mar 2006
Posts: 328
Member
Offline
Member
Joined: Mar 2006
Posts: 328
I think you're referring to the Message Notification feature, not the pager feature. Both are features of the VM. The DSU knows nothing of these features. Both features are easily adjusted from the options menu of each mailbox (press 3 at the main menu).


Hackbarth Communications, L.L.C. - Serving South Central Wisconsin's Telecom Needs
Joined: Oct 2011
Posts: 23
skyloc Offline OP
Member
OP Offline
Member
Joined: Oct 2011
Posts: 23
Yes message notification, a light does come on the users phone that has VM, we have Visual Voice Mail enabled in the DSU and in the mailbox setup on the KeyVoice the message notification is set to serial to turn the light on/off. I didn't see any settings for controlling that the voice mail should beep station 10 and voice that a user has a new VM. Again this only happens if the user is on the phone and the "Transfer to VM" button is pressed and then the users extension. Why would station 10 get a voice notification from the VM system that extension 18 has VM?

Joined: Jun 2004
Posts: 4,548
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,548
It sounds like either pager or cell notification is set to "10" (feature that calls out to a phone or pager to notify of a message), for the box causing this to occur. If it's more than one box, the problem is either in multiple boxes, or you may have a corrupt voicemail.

Justin

Joined: Oct 2011
Posts: 23
skyloc Offline OP
Member
OP Offline
Member
Joined: Oct 2011
Posts: 23
It appears to be the cell notification, if the user sets their mailbox to call an outside phone for message notification, is when this is happening. If that feature is turned off then station 10 doesn't get beeped on the intercom. So if the user turns on message notification to call and outside phone, why is station 10 being given the same notification over the intercom that the user getting to their cell phone?


Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,431
Posts639,814
Members49,470
Most Online5,661
May 23rd, 2018
Today's Birthdays
DavidRM, Doodle, Evgeny_Russia, jwcdawg, Majestic, WJSimon
Newest Members
AndreLS, JimLafleur, EssKayKay, xmestedex, PhoneGuy007
49,469 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 13
hbiss 4
www.aweber.com
landing page builder
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
15 members (newtecky, Curlycord, nortelvoip, Silversam, justbill, jeffmoss26, hbiss, sundance, BrianS, pvj, Professor Shadow, RUSS K., teldata1, JBean3329, BobRobert), 137 guests, and 56 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud