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Joined: Nov 2010
Posts: 144
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Member
Joined: Nov 2010
Posts: 144 |
Hi,
Just checking whether or not the COB MP5000 is capable of giving the callers an option to press anything while on queue and then will be transferred to an external phone number.
Or is the COB capable of routing a call on-queue (after say 10 rings)routed to an external phone number?
Our client wants us to explore this capability or any solutions for their MP5000 for their plans of rolling-out the working-at-home program.
Kindly advise.
Thanks.
sonny88
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Anytime I've needed to produce those types of applications I've had to install a QuickQ server.
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Joined: Nov 2010
Posts: 144
Member
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Member
Joined: Nov 2010
Posts: 144 |
Thanks RBF...although I haven't encountered that QuickQ server yet. Would you be able to provide more info on that and what would are required steps.
Regards,
sonny88
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Joined: Nov 2010
Posts: 5
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Joined: Nov 2010
Posts: 5 |
Everytime I have tried to use a COB, it has never worked correctly.
I don't recommend using it for anything.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
We've got quite a few out there and they do everything a PC based unit does... :shrug:
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