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Joined: May 2004
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I just recently upgraded a 228 with the ACPU and eclipes 3.0. Also installed PRI. I know it is something im missing but its been a while. When operator transfers a call to a phone in DND. Instead of the call going to VMS it recalls straight back to the Operator. Also are there any restrictions preventing an International Call. Class of service is 0.
Any help will be Appreciated
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Joined: Jul 2004
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as far as the fwd to vms issue check you g screen and be sure the sta is not fwd to the operator ext
PRI does not support international dialing
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Joined: May 2004
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Pri will support international calls. does the sytem have lcr? Also look into the s/w diagnostic and see if 10 digit dialing is turned on.
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Joined: May 2004
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What do you mean PRI does not support International calls. Yes the 10 digit dial is turned to no. I also am not running LCR.And of course i checked the G screen and made sure there is no forwarding. Fwd to VMS works It only recalls the operator when phone is in DND.Any more suggestions.
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
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Well I've never worked on the eclipse software but from the older ACPU software in the manual it states
"If an extension has call forward no answer active when the DND key is pressed,the DND feature takes precedence.Calls will not forward.
If an extension has call forward all calls or call forward busy active when the DND key is pressed the call forward feature takes precedence.Calls will forward."
[This message has been edited by pvj (edited July 15, 2004).]
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Joined: Jul 2004
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PAGE 500-56 IN ISSUE E MANUAL SAYS
YOU CANNOT DIVERT CALLS OVER A PRI
CANNOT DIRECT SELECT A PRI CHANNEL
PRI DOES NOT SUPPORT INTERNATIONAL DIALING
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Joined: Oct 2002
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That was a problem with putting PRI on an IDS system it would not support international dialing, but I do have customers with a PRI and Eclipse 2.5.1/ 3.0
software that are able to make international
calls, I am not sure where the change came in
but I do know that the IDS will let international calls out on a PRI even though the Tech manual says you cant.
As for the DND issue if you want the calls to go directly to voicemail use the IN/OUT key instead.
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Joined: May 2004
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Thanks for the information. I can deal with the DND issue even though it makes no sence. But this international call issue is beginning to get serious. So am i the only one with a PRI that is primarily used for outbound calls and DID. How do you get around this issue.
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Joined: Apr 2002
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Do you have LCR software on switch?
Does Telco support International calling on there PRI?
If all else fails, use a BFH.
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Joined: May 2004
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I do not have LCR on switch. Yes telco does support International calls . I have a customer with same Telco with PRI and 2.5.1 Eclipes and does dot have these problems
[This message has been edited by trico94 (edited July 19, 2004).]
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