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Joined: May 2005
Posts: 8
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Just got the C-Class installed yesterday and the installer left the AA for me to set-up and he left me the pass code, but I can't find any information in the downloadables on www.esiusers.com. Does anyone have suggestions for me? Thanks, ------------------ J. Brad Jones General Manager BBB Communications 170 Randolph Road Oak Ridge, TN 37830 (865) 483-8112 (865) 483-4949 fax www.bbbtv12.com[email protected]
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Joined: Aug 2002
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Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
What are you looking to do? - recording greetings is done in function 6-1. Anything more involved such as setting up branches should be done by an installer.
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Joined: Dec 2004
Posts: 176
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Joined: Dec 2004
Posts: 176 |
Any particular reason the installer didn't help you set up trhe AA as Kenny said you'll need him to set up the branch programming anyway, it can be done remotely so he could set everything up and you could then do the recordings. ------------------ One stop Voice and Data Solutions VoIP
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
<font face="Verdana, Arial" size="2">Originally posted by Milestone:
Any particular reason the installer didn't help you set up trhe AA as Kenny said you'll need him to set up the branch programming anyway, it can be done remotely so he could set everything up and you could then do the recordings.
</font> I was wondering the same thing. What happened to your installer? ------------------ ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/ad-icon/1034.gif) | Signal Communication Systems - Fresno, CA | | Telephone Systems, Voicemail Syste... & Data Cabling - Central Valley, CA
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Joined: May 2005
Posts: 8
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Posts: 8 |
They left it for me, don't know why, guess they were tired and ready to go. Said it was easy, but I've had a heck of a time with it! I'm getting closer, but it's still been a pain, just not enough information left with me on how to do it! Would this be something Tech Support could help me with or see if he could come back up and fix what he left me to do? ------------------ J. Brad Jones General Manager BBB Communications 170 Randolph Road Oak Ridge, TN 37830 (865) 483-8112 (865) 483-4949 fax www.bbbtv12.com[email protected]
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Joined: Jul 2003
Posts: 766
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Posts: 766 |
Call that lazy installer back out. Setting up the AA and training should be part of the install not just tossing you the manual and saying it's easy.
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Joined: May 2005
Posts: 8
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Well I got his INSTALLATION manual and I've got it figured out!!! I'm up and running now! Thanks for all your help out there! ------------------ J. Brad Jones General Manager BBB Communications 170 Randolph Road Oak Ridge, TN 37830 (865) 483-8112 (865) 483-4949 fax www.bbbtv12.com[email protected]
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Joined: May 2005
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You did good,,, the other guys are right,, the installer should have done a lot more.
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