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#461062 05/17/05 10:57 AM
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Does ESI provide any way to track ACD groups?


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TouchPoint Networks.

Serving the Northwest Since 1991
NEC Shoretel Zultys T3 Tadiran
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#461063 05/17/05 03:22 PM
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I'm going of memory but you can print reports not a l;ot of detail no live PC interface or boards.

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One stop Voice and Data Solutions VoIP

#461064 05/19/05 08:26 AM
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Reports? Any idea if they include on-hold times? I haven't heard of any ACD programs that interface with the ESI but I have never looked before either.


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TouchPoint Networks.

Serving the Northwest Since 1991
NEC Shoretel Zultys T3 Tadiran
#461065 05/19/05 07:35 PM
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ESI System has an ACD ADMIN Key,
It will show calls in Que and Longest wait.

2 Administrators can be logged in at any time.

E-CLASS & X-CLASS

Rick

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Komon Communications Inc. Business Communication Systems and Service

#461066 05/20/05 12:07 PM
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I am actually looking for a PC (or other device)that will connect to the ESI and be able to create records.


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TouchPoint Networks.

Serving the Northwest Since 1991
NEC Shoretel Zultys T3 Tadiran

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