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Joined: Jun 2004
Posts: 1,367
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OP
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Joined: Jun 2004
Posts: 1,367 |
Does ESI provide any way to track ACD groups?
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Joined: Dec 2004
Posts: 176
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Joined: Dec 2004
Posts: 176 |
I'm going of memory but you can print reports not a l;ot of detail no live PC interface or boards. ------------------ One stop Voice and Data Solutions VoIP
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Joined: Jun 2004
Posts: 1,367
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OP
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Joined: Jun 2004
Posts: 1,367 |
Reports? Any idea if they include on-hold times? I haven't heard of any ACD programs that interface with the ESI but I have never looked before either.
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Joined: Jun 2004
Posts: 1,367
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Joined: Jun 2004
Posts: 1,367 |
I am actually looking for a PC (or other device)that will connect to the ESI and be able to create records.
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