sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems Door phone problem...

I'm trying to install a viking w-3000 door phone on an ESI 72e gen1 and having a great deal of difficulty. I can get it setup on an analog port, program the ringdown, and it even works. ONCE, and only once. Press the button, it dials, if somebody answers, you can talk, then the answering party hangs up and the doorphone goes into permanent busy tone. Only way to make it stop is to unplug it from the port and power cycle it both. Anybody have any ideas what I could be doing wrong? I'm also trying to hook up the viking rc-2a to monitor that analog line and open a door when a touch tone code is detected, but I haven't even put it in the circuit yet because I can't make the door phone work without it yet. Any help would be appreciated since viking's tech support hours leave a lot to be desired.

edit: I also tried running it to an extra CO/trunk port and the system didn't seem to detect it ringing in when I tried that.




[This message has been edited by Htown_tech (edited May 26, 2005).]

The door phone should have a timer. You need to adjust it to suite your needs. It sounds like you need to shorten its off hook time.

Yes... the Viking should have a timer to close the circuit. I would also stick to using a CO port. Dont forget to program your ringing with the co port you use. If you dont figure it out and I have the time, I will find out what model I used for a door opener I setup about a year ago. Im sure it was also a Viking because I never have any luck with Bogen on IVX's.

Good luck!

Got it working a couple hours ago. The co port didn't like the alternate ring setting the customer had asked if they could use. Once I switched it to default ring, the 72e detected it no problem. Now I just have to figure out why the damn RC-2A won't trigger the door to unlock... Thanks for the ideas of what to check, I was going nuts.

Good to hear that!

Now its a matter of getting the strike to release. Just make sure the door opener has the correct voltage that the door strike requires. Having a volt meter is always a must when trouble shooting this.

Let us know how it goes.

Got the remote working this morning. The problem with it was the relay activation was set too long. I tried 1 second to around 10 seconds when testing it, but had to bail early because the customer was leaving for the weekend. When I went back today, the alarm guy was there and said, try the lowest setting you can use. Bingo. Worked great after that.