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How are you guy's typically setting up your CO lines for calling party disconnect(CPC)or the lack of?

As long as you set the open loop detect timer to be shorter than the CPC signal from the CO it should work fine. The factory default always works for me. If the CO is not sending CPC you'll have to get a 3rd party CPC generator- or 2 or 3 or 4 (maybe from sandman.com) or put up with long voice mail messages with 2 minutes of reorder tone. Or you can have everyone record their personal greetings to tell callers to press 1 after leaving a message.

It's so tough to get CPC anymore, I have just been recommending to customers to have ID 1 No-Response go to ID 9999 (disconnect), and just read thru the the main greeting twice when recording. I know it's not the cleanest solution, and it doesn't help the lack of CPC for mailboxes, but it at least prevents the problem that you would get if doing a No-Response to a phone (phantom calls) or general mailbox (tons of hang-up messages).

I did learn what Verizon is calling CPC now. Funny, because Verizon was the company that told us we could no longer get them to enable CPC. It turns out, all we needed was the right "feature" name. Too bad I can't remember what it is at the moment. If I do later, I'll update this post.

Is it something like Disconnect Supervision?

I remember going through this a couple of times...

Verizon (in former GTE territories anyway) referred to the feature in their DMS switches as "cancel on disconnect".

Yes, Doug C. It is also referred to as disconnect supervision, along with loop supervision, open-loop supervision and calling party control. You just need to be armed with all of these terms when contacting the telco anymore.

It has been my experience in the Houston area where Verizon & Sprint cover the Northeast to Southeast rural areas. You have to "request" this feature on their service! And then you usually get a CSR who has NO IDEA what you are talking about!


:bang:

EXACTLY what you are saying, IPKII. Former GTE areas around here (Verizon) don't automatically offer this for residential accounts. How do you ask for it if they don't know what it is called?

Fortunately, the do provide it on business lines. Bell Atlantic (the neighboring Verizon) has always provided it on all lines until recently. Not because they stopped doing it, but because their installation people don't always configure their equipment properly. Five trips and a couple of vendor/LEC meets are usually required to show them how it's supposed to be.

They found it entertaining to mess with equipment vendors chasing AA issues. Just kidding, though their mistakes might lead one into attending AA meetings.

We never were able to get United, Centel/Sprint/Embarq to understand what we were looking for so we gave up and just told the customers that we would have to adjust their systems as best we could, as in no "dial nothing or rotary dial" callers. So far, so good.

I am not throwing any LEC under the bus on this one though. By far, CLECs are the biggest offenders. Sorry, Anthony and Dex.

no problem Ed, I see a lot of this when channel banks are installed, The cbc is not properly set..I do not work on res lines so I can not speak for them. As far as regualer pots lines We provision CTO on all lines in my DMS switchs. I will say whenever I come across a line with the feature missing it has almost always caused a probelm.

Just ran across this the other day, from the installers password 9811 will show IF you are receiving dissconnect from each of the co lines in your system, you will need to write down the values though because it will reset the field every time you view it

I had this problem with my office switch it took a while to figure out that it was the carriers problem. I switched KSU's and everything. I wish I would have known how to fix it before. I solved the problem I switched from one carrier to another.