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Joined: Sep 2005
Posts: 11
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OP
Member
Joined: Sep 2005
Posts: 11 |
Hello Folks,
I have an existing ESI X-Class customer using 5 RFID/ Door Box units. Four work fine, number five will 'lock up' from time to time. The display will show the last action which is usually someone fobbing out. A system reset will clear for a week or two. Any ideas?
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Joined: May 2005
Posts: 456
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Joined: May 2005
Posts: 456 |
Does it need an entire system reset? If so it's an issue for ESI tech support. If not, I would try troubleshooting in this order:
1. Try a spare pair in the station cable
2. swap out the unit
3. try a different extension port
It sounds like there is a data error being generated somewhere, maybe by an intermittent open circuit.
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
If that's the case, tech support should be able to see link errors in debug.
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