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ESI RFID/Door Box 'lock up'
#461864 07/17/06 07:41 AM
Joined: Sep 2005
Posts: 11
maiau Offline OP
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Posts: 11
Hello Folks,
I have an existing ESI X-Class customer using 5 RFID/ Door Box units. Four work fine, number five will 'lock up' from time to time. The display will show the last action which is usually someone fobbing out. A system reset will clear for a week or two. Any ideas?

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Re: ESI RFID/Door Box 'lock up'
#461865 07/17/06 11:24 AM
Joined: May 2005
Posts: 450
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Posts: 450
Does it need an entire system reset? If so it's an issue for ESI tech support. If not, I would try troubleshooting in this order:
1. Try a spare pair in the station cable
2. swap out the unit
3. try a different extension port
It sounds like there is a data error being generated somewhere, maybe by an intermittent open circuit.


Brian Dunne
ETC Telecom
www.etctele.com
Re: ESI RFID/Door Box 'lock up'
#461866 07/18/06 09:00 PM
Joined: Jun 2004
Posts: 4,545
Moderator-Comdial, ESI, Voicemail, Cisco
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Posts: 4,545
If that's the case, tech support should be able to see link errors in debug.


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