sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems D.I.D.

Is it possible to program D.I.D. to 2 different extensions?

I don't quite understand what you are asking. Can you provide more detail? Are you talking about having a D.I.D. ring more than one extension when called? If so, send it to a department group.

If you can give us more info, we can maybe give you a more specific answer.

Sorry about that, yes the user has 2 phones in 2 different offices, when his D.I.D is called he would like it to ring both phones, then go to his personal mailbox if not answered. I come from the Comdial world where I could just simply create a station hunting and add voicemail ID to the group, not sure on ESI, although I do have all programming guides. Any help would be appreciated.

Yes, Can be done. Do you have installer password. Just say yes or no, don't post the password please. How many incoming lines into the system? And, what are the 2 extension numbers? I'm assuming 100 & 101.

Yes, I have the password, they have 16 incoming lines via T-1, the extension numbers are 103 and 125.

Thanks

We are almost there. Which ESI system are we discussing? 72e possibly? And do you have esi-access software?

I believe you are going to need to find out which personal mailbox he wants to use. I would think 103 but never assume.

Simply route the DID to a department, for example, 290. Then add the two ext's. to the dept. & call forward the dept. to one of the mailboxes. Also, set the dept. for all, so it will ring both ext's.
This can be done in functions 224 & 33.