ESI Screen Pops with Goldmine software

Print Thread

Rate Thread

Page 1 of 2

ESI Screen Pops with Goldmine software #462148 12/15/06 03:58 AM
Joined: Apr 2004 Posts: 3 usa hrq Member
hrq Member Joined: Apr 2004 Posts: 3 usa	ESI states that the screen pop will ONLY work with Microsoft Outlook (VIP screen Pops). Has anyone made the screen pop work with GoldMine software(replaces Microsoft Outlook)?

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: ESI Screen Pops with Goldmine software #462149 12/15/06 04:08 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	You can do it with TAPI phones. John Corrigan New Phone Systems and Service

Re: ESI Screen Pops with Goldmine software #462150 12/27/06 03:05 PM
Joined: May 2003 Posts: 582 Ocala, Gainesville and Central... LaneComm Member
LaneComm Member Joined: May 2003 Posts: 582 Ocala, Gainesville and Central...	TAPI only, goldmine can only use the ESI dialer

Re: ESI Screen Pops with Goldmine software #462151 12/28/06 02:30 AM
Joined: Dec 2005 Posts: 1,399 Sarasota, Florida PhoneSol Member
PhoneSol Member Joined: Dec 2005 Posts: 1,399 Sarasota, Florida	Can someone go into more detail on this? I have a client that wants to do incoming call screen pop on goldmine or similar. I'm aware of the TAPI 48 key phone, but have never tried to get one to work. What is the process? _ _ _ _ _ _ _ __ _ _ _ _ _ _ _

Re: ESI Screen Pops with Goldmine software #462152 12/28/06 05:09 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	It is just a function of delivering info to the program that is looking for it. The TAPI phone has a serial cable that connects to the PC and delivers the standard TAPI complian output. The PC then receives the info and the Goldmine software processes the info and generates the screen pop. There was an inexpensive "middleware" program that was necessary when we did it about two years ago. I would assume that the TAPI sets are still available afer the introduction of VIP. John Corrigan New Phone Systems and Service

Re: ESI Screen Pops with Goldmine software #462153 12/29/06 08:49 AM
Joined: Dec 2005 Posts: 1,399 Sarasota, Florida PhoneSol Member
PhoneSol Member Joined: Dec 2005 Posts: 1,399 Sarasota, Florida	Alternatively I was told by someone at ESI that VIP contained the TAPI "compliant output" and that is why you don't require a TAPI phone. I've looked at all of the docs that I could find and found nothing of the sort concerning VIP. I guess it's possible since VIP captures the caller ID info and displays it and it shows up in the telphony providers list with the other "TAPI" offerings in Control Panel... Any ideas if this works? _ _ _ _ _ _ _ __ _ _ _ _ _ _ _

Re: ESI Screen Pops with Goldmine software #462154 12/29/06 09:40 AM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	If it shows up in the control panel, I would guess that you should then be able to test it using the Windows Dialer program (on XP, Start, Run, type in dialer). I didn't know it showed up in the control panel, so I've not tried it. Are there Properties associated with it too?

Re: ESI Screen Pops with Goldmine software #462155 12/29/06 11:55 AM
Joined: Dec 2005 Posts: 1,399 Sarasota, Florida PhoneSol Member
PhoneSol Member Joined: Dec 2005 Posts: 1,399 Sarasota, Florida	In Control Panel under Phone and Modem Options... under advanced options, ESI VIP Service shows as a telephony service provider. Under configure are the setting that I provided in Outlook to setup VIP (IP, my extension, password, etc)Under Phone Options there is a check box (which is checked) for TAPI Controls Hookswitch. No other "TAPI" settngs are available _ _ _ _ _ _ _ __ _ _ _ _ _ _ _

Re: ESI Screen Pops with Goldmine software #462156 02/07/07 06:24 AM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	Wasn't there a bulletin from ESI or someone else about a few available middleware solutions? I tried finding it, but couldn't locate anything.

Re: ESI Screen Pops with Goldmine software #462157 02/07/07 11:31 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Middleware we used was by US infotel or something like that..there was a bulletin long ago but your sales rep should know or be able to find out. John Corrigan New Phone Systems and Service

Page 1 of 2

Moderated by 5years&counting, nonameyet

Hop To

Link Copied to Clipboard

sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems ESI Screen Pops with Goldmine software