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Joined: Jan 2007
Posts: 393
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OP
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Joined: Jan 2007
Posts: 393 |
I Have a 30 Handset prospect I am pricing, they will have 16 channel banked CO's at new site, they want VIP PRO. Since all these new "servers" in the 2007 roll out what would anybody recomend specing for the KSU???
Also anybody know of a good software that takes the SMDR info and turns it into nice displays & info on their call history??
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Joined: Jan 2007
Posts: 748
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Avalon, What ever you do keep in mind according to Esi staff VIP is not working with the Vista OP system yet I spoke to them about it the other day.
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Joined: Dec 2005
Posts: 1,399
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Joined: Dec 2005
Posts: 1,399 |
Avalon: Here's the rundown... ESI-100 All IP Stations 72, Digital 48, Analog 28 ESI-200 All IP 192, Digital 168, Analog 56 ESI-600 All IP 408, Digital 336, Analog 188 ESI-1000 All IP 816, Digital 504, Analog 384 All are T1/PRI compatible as well as all of the add-on toys, IP, VIP, Presence Management, etc. We've used PBXSoft for SMDR reporting but I'm also looking at Office Watch ( www.metropolis.com) Let me know if you need any additional info, I'd be glad to assist.
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Joined: Aug 2006
Posts: 44
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I can personally confirm that no iteration of VIP will work on Windows Vista. :-(
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Originally posted by PhoneSol: We've used PBXSoft for SMDR reporting but I'm also looking at Office Watch (www.metropolis.com)
Unless I'm mistaken (very possible), I believe it's PABXSoft. We've used them for several sites. Good, affordable software, with good support.
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Joined: Nov 2005
Posts: 35
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Joined: Nov 2005
Posts: 35 |
Here is some info that I have found a little odd. Calls that are answered by AA then transferred to an extension and then forwarded into voice mail is not considered a completed call, thus it doesn't create a call record. The same rule applies to DID calls to an extension that forwards to voice mail, NO CALL RECORD. I can't believe this info is not tracked.
"Instinctively Telecom"
Paul
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Joined: May 2003
Posts: 582
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Posts: 582 |
We have also had very good luck with Tapit for SMDR reporting. Not sure how it compares in cost to PABXSoft but its simple to setup and create custom reports.
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Give PABXSoft a call, and you'll see the cost difference. PABXSoft seems to be a much more affordable solution.
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