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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
I am sure that with all the installers and techs on here that one of you has had to do this before, but I am looking for a "cheat-sheet" to hand out to my employees to help them learn how to use the Esi-Link. I already have it setup and working and I have been using it myself, but most of my employees don't understand anything that they don't have step-by-step instructions written down for and if possible, I would like to avoid re-inventing the wheel. Can anyone help me? If not, I will just have to tell them that any one at another building has a 6 digit extension and anyone in our building has a 3 digit extension and transferring calls, picking up calls, etc works pretty much the same as it does now. Thanks in advance! 
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Joined: May 2003
Posts: 582
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Be sure to publish numbers and just put the most common extensions on keys or in the ESI-DEX.
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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
How can I tell if a number is published or not??? I have added a few remote stations to the feature keys at my desk, but only a few of them actually give me status indications. Thanks.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
it's in system programming
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
That feature must require Installaer access because I just tried that with Administrator access and it acted like that wasn't a valid selection. This might be something I have to get my installer to do for me because I also don't see it as an option in Esi-Admin.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
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Joined: Aug 2006
Posts: 88
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Joined: Aug 2006
Posts: 88 |
I am going to have to make a list of all the extensions that I wish to have published and get them to my installer so that he can publish them. Thanks for the Info though. This really helps a lot now that I know what the problem is. This board has really helpded me a lot.
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