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Joined: Dec 2004
Posts: 72
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Joined: Dec 2004
Posts: 72 |
Has anyone ever had a customer tell them they do not want calls to be picked up by any other extension? If so, any suggestions on how to prohibit this? Keep in mind, they will not allow for any department programming...All 30 phones must ring at the same time so these sales guys are jumping at the phones!!! I have yet to hear a phone ring more then once and this place has 2 PRI circuits for inbound. Crazy!
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Joined: Dec 2004
Posts: 72
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Joined: Dec 2004
Posts: 72 |
By the way...the system is a 600.
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Joined: Jul 2003
Posts: 766
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Joined: Jul 2003
Posts: 766 |
Use ACD groups for all those nutty sales guys. I don't think you can prohibit the call pick up feature, I had spoke to tech support concerning lobby phones on the same subject.
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Joined: Dec 2004
Posts: 72
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Joined: Dec 2004
Posts: 72 |
I wish I could talk them into the ACD but they refuse. Something about stupid people having to be forced to press a button when they sit at their desk.
I guess they will have to just be faster on the draw on those incoming calls....
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Joined: Dec 2006
Posts: 1,516
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Joined: Dec 2006
Posts: 1,516 |
Please excuse my confusion, but does the actual problem involve numerous called party extensions bridging into the same inbound call? My reason for asking is that perhaps there is a 'call exclusion' feature that can be assigned to each of the lines. This feature would prevent the extensions from unknowlingly answering each other's calls that just went 'in-progress'. Unfortuntely, here locally, we only provide call exclusion for ISDN BRI lines, but there maybe a way call exclusion may work for these folks as well. Some systems also refer to the call exclusion feature as 'privacy'.
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Joined: Oct 2005
Posts: 3,124
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Joined: Oct 2005
Posts: 3,124 |
The system does have what ESI refers to as "Privacy Release" that is either enabled or disabled in installer programming.
Breeze, Remote Programming-Shakedown-PayPal
Of the 30 sales weasels that pay you the monthly kickback put them in Ring 1, The rest go into Ring 3. :db:
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Joined: Jul 2003
Posts: 766
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Joined: Jul 2003
Posts: 766 |
F-163 privacy release allows for 'barge-in' on the CO lines. It does not effect the call-pick-up operation.
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Joined: Jul 2005
Posts: 146 Likes: 1
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Joined: Jul 2005
Posts: 146 Likes: 1 |
Keep in mind, they will not allow for any department programming...All 30 phones must ring at the same time so these sales guys are jumping at the phones!!! This probably isn't relevant to solving the issue here. I thought you couldn't program more than 10 stations to ring unless you used department programming (ring all).
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
I think it is 48 on the Communication Servers except for the 100, think it is 32
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