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#46320 12/17/04 11:21 AM
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I have been sent an IDS 228 from one of our other offices that has closed. I have dealt with many Executone systems in the passed but have never used one in a call center. I was wonding if anyone could tell me how the Operators Terminal is connected. Also what the instructions are for the use of the Silent Monitoring options. I do have an Executone Technician comming out to do a final inspection and startup of the system need to get some stuff typed up to give to my supervisors for monitoring.


Joshua R. Flores
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#46321 12/17/04 11:47 AM
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I was also looking at the other post and noticed that there is Color CRT Operator Software and was wondering where I might be able to find that software.

Thanks


Joshua R. Flores
#46322 12/17/04 12:30 PM
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For color CRT software to work you also need a hardware Donkel (plugs into parallel port on the PC).

Good Luck!!


If all else fails, use a BFH.
#46323 12/17/04 12:54 PM
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Where do I find the dongle and what about connecting my current operators terminal, how do I do that?


Joshua R. Flores
#46324 12/17/04 01:02 PM
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Sent you a email.
Also the Color CRT was discontinued shortly after they released it. Not alot of them out there.


If all else fails, use a BFH.
#46325 12/17/04 01:07 PM
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Thanks, just got it. So I am guessing the DB25 connection on the back of the Phone Terminal isn't connected to anything.


Joshua R. Flores
#46326 12/20/04 01:51 PM
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The DB25/RS232 port can be used as another data port on system if you have a EDCM card in system. If you do not have a EDCM it is not used at all.

Good Luck!!


If all else fails, use a BFH.
#46327 12/20/04 02:00 PM
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Thanks, I am just wanting to throw it out the windows and get a new Vodavi System. I really like the executone ECX system but hate this IDS. Thanks again for the help.


Joshua R. Flores
#46328 12/21/04 02:59 PM
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The Vodavi and the Executone CX system where designed by the same enginers. They even program somwhat alike.

The IDS is a real easy system to program and maintain. It just takes alittle time and underastanding. I think the menu driven programming makes it easier than some systems to program.

Good Luck!!


If all else fails, use a BFH.

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