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VIP Installation Help
#463385 09/09/07 08:43 PM
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Hey guys I need some help I have to Install VIP tomorrow and it will be the first time I have to do it Can some one PM me and tell me how to complete this process.

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Re: VIP Installation Help
#463386 09/09/07 09:33 PM
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There's an install manual on the reseller site under Documents.

1. Make sure the IP you set the NSP is on the same subnet @ the rest of the network.

2. Give the extension access to VIP

3. Make sure windows firewall, Norton, McAfee etc are disabled when installing VIP. This will wreak havoc if they are not.

4. Install VIP on the PC. It's pretty straight forward from there.

Re: VIP Installation Help
#463387 09/09/07 10:22 PM
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I just went to the website and downloaded it thanks A lot. I am doing an install for someone else tomorrow. He did not sent the VIP disc down witht the system. Is there some where I can down load the disc that I need to install on each computer.

Re: VIP Installation Help
#463388 09/09/07 10:50 PM
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The software can be found on https://www.esiusers.com .

Go to downloads and scroll down.

Re: VIP Installation Help
#463389 09/09/07 11:22 PM
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Ok I looked there and all I found was that really big file that is taking like 20 minutes to down load. Thanks again for all your help.

Re: VIP Installation Help
#463390 09/10/07 03:51 AM
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there is no need to turn off the windows firewall, ESI fixed it to where you don't have to turn it off.

Re: VIP Installation Help
#463391 09/10/07 06:14 AM
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VIP Reseller Link has everything you need to know including the download to install on the PC's. Burn a disk with the files on it, the end-user can even do the initial installation on their PC. Make sure you've got a good IP assigned to the NSP.


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Re: VIP Installation Help
#463392 09/10/07 06:44 AM
Joined: Jun 2004
Posts: 4,545
Moderator-Comdial, ESI, Voicemail, Cisco
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Don't forget to set a password (even if you don't set password level (if it's not a 56S), even if you set all VIP users' passwords to the same as their mailbox number or something else that's easy. The VIP setup requires a password to be entered. Also, remind them to not change their password from their phone, as they will then be locked out of VIP until they update the password in VIP setup. Instead, they should change their password from the VIP user interface.

Justin

Re: VIP Installation Help
#463393 09/10/07 05:45 PM
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Thanks for all the help on this post guys. I got the job done today and all is well that ends well.

Re: VIP Installation Help
#463394 09/10/07 06:18 PM
Joined: Jun 2004
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Great! Good job!!

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