web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#463414 09/17/07 05:39 AM
Joined: Jan 2007
Posts: 81
gtmc14 Offline OP
Member
OP Offline
Member
Joined: Jan 2007
Posts: 81
Installed S Class, enabled Caller ID on CO lines, I have tried adjusting the gain in system timing. The Caller ID still does not work. The local provider is using a Copper Comm Soft Switch. Do I have to program a caller ID feature key on the phone for this to work?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#463415 09/17/07 05:45 AM
Joined: Jan 2006
Posts: 2,266
Likes: 1
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Likes: 1
Only if they want to be able to scroll through calls, as long as you have it enabled it should work. I would guess that the provider isn't sending you caller ID

#463416 09/17/07 06:21 AM
Joined: Jan 2007
Posts: 81
gtmc14 Offline OP
Member
OP Offline
Member
Joined: Jan 2007
Posts: 81
The caller ID is enabled from the providers switch. The caller ID still does not work with our demo kit and with a different directory number. We also put a Caller ID unit ahead of the ESI system and it is recieving the digits.

#463417 09/17/07 07:23 AM
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
A couple (probably) stupid questions:

I'm guessing you DID enable CID in F24?

Have you called tech support to see what they have to say? If you are getting it ok ahead of the system, using an industry-standard CID box, then something is missing at the system, or something isn't lining up right.

Justin

#463418 09/17/07 08:07 AM
Joined: Oct 2005
Posts: 3,124
Member
Offline
Member
Joined: Oct 2005
Posts: 3,124
I have cured this problem a couple of times by changing the Line Receive Volume. In most cases the volume is to hot and CID info is unreadable by the system at uncommon levels. Start by taking the LRV down 4 notches.

Just for my records who is the service provider?

#463419 09/20/07 12:23 AM
Joined: Oct 2005
Posts: 3,124
Member
Offline
Member
Joined: Oct 2005
Posts: 3,124
How about some feedback from original poster. Did any of the above suggestions solve the problem?


Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
1 members (Gary S.), 141 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5