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Joined: Oct 2007
Posts: 58
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Joined: Oct 2007
Posts: 58 |
1of the other techs in our company set up ID2 for a secondary business on two lines in a customers system, and made some changes to ID1. the owner of the company ( a good ol' boy ) wants one of our CSR's to record the greetings, she can do ID1 remotely but cant get to ID2 remotely. Should she be able to? 
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Joined: Nov 2004
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Moderator-ESI - Executone
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Moderator-ESI - Executone
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I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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I didn't relize you could even do ID 1 remotely
just checked the manual on this and you can change ID's 1-8 , you will need to call a line that is answered by ID 2
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Joined: Jun 2005
Posts: 349
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Joined: Jun 2005
Posts: 349 |
really? ID 2 will have to check that out!
Martin Wolfe
Wolfe Communications
Servicing the North Bay
Sonoma, Marin, Napa, Lake, San Francisco, Mendocino
ESI, Avaya, Star2Star,and Toshiba Installer
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Joined: May 2003
Posts: 582
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Joined: May 2003
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I believe only ID 1 remotely........
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
I tried it on my IP 40e and it only did ID1. Time for some enhancement requests if you can only do ID1. Might be different on the newer systems with tenant services??
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
The manual says 1-8 , but must call line that is answered by ID you want to change, this is in the Comm Server manual.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
from the manual for a 56S
Remotely logging into the system with the Administrator password lets the caller re-record the ID 1
greetings (day and night) and the holiday greeting, as well as change the mode to day/night/holiday
However, As Steve Mull said, ID1-8 can be done on a Comm Server.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Oct 2007
Posts: 58
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Joined: Oct 2007
Posts: 58 |
thanks guys for all the help.
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