sundance-communications.com/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems Caller ID Display

Just installed an MLX82 8-port caller id unit. Programmed system per manual including system settings for port, CID to port mapping, and line types.
The problem is that the phones do not display the caller ID. They show CID-
There are a few options on the system options (M) page2. These are not explained in my manual.

Any ideas where I went wrong?

Tell us what system and software level you are working on.

Get on your butt set, call the system from your cell and confirm the dtmf between the first and second ring, check the system's cid delay interval, call the system from an analog port and manually enter digits. these tests should tell you something. what system?

We are on a 228 system.
The software is up to date (as much as it can be) I will verify exact version when I get back on site. I tried extending the delay interval out to 4 seconds on the CID page. I have made several test calls. When I connect the ID unit to a PC comm port, the CID info is displayed. It is well formatted and readable. I can only assume this is the proper data required by the PBX

[This message has been edited by TSPAD (edited February 04, 2005).]

Each RS–232 I/O port connected to a Caller ID Interface must be programmed to work with
the interface. For each I/O port used, program the Speed to 4800, Protocol to None,
Computer Port to Y, and Type to 80.

CO Num:
Enter the IDS CO line number which is connected to each of the CID ports. Use the F key to fill the column with the consecutive numbers beginning with the number entered and continu-ing for the number of Ports per page.


"A CO line number can only appear once on the CID screen."

Line Ring Delay:
The system waits the time entered in the Line ring delay field before the CO line rings its pro-grammed assignment. This allows time for the Caller ID information to be received. This field is programmed in increments of 100 milliseconds and defaults to 20 (2 seconds). This is a system–wide timer. For a system with several interfaces per IDS I/O port, this timer may have to be increased so there is enough time to receive CID information for all lines connected to a single IDS I/O port.

"Setting this timer to value below 20 may prevent CID from operating properly."

Example:
A 432 has 48 lines which receive Caller ID information. These are lines 13 through 60. There are 2 IDS I/O ports available: ports 1 and 2. Since each Caller ID interface supports 8 lines, 6 interfaces are needed. There are 2 IDS I/O ports available, therefore the interfaces are di-vided between the 2 IDS I/O ports.
Program Lines 13 to 60 for Line Type 30.
Program IDS I/O port 1 and 2:
-Speed = 4800
-Protocol = None
-Computer Port = Y
-Type 80
CID screen page 1:
-Term Port = 1
-Line Ring Delay = 20
-Ports per page = 24
-CID Port 001 = 13 (line 13 is connected to port 1 on the first interface of the first chain) If all ports are connected consecutively, press the F key. The last port on the page pro-grammed is CID port 24 to line 36.
CID screen page 2:
-Term Port = 2
-Line Ring Delay = 20
-Ports per page = 24
-CID Port 065 = 37 (line 37 is connected to port 1 on the first interface of the second
chain) If all ports are connected consecutively, press the F key. The last port on the page pro-grammed is CID port 88 to line 60.

Good Luck!!

[This message has been edited by JJ (edited February 04, 2005).]

Thanks, I think I have programmed all this correctly, this is how it is described in the manual. I will review the settings once more. I am begining to question the cabling. I had to place an RS232 isolation unit in line with the CID unit. According to the tech at the CID company, sometimes the ground differential between the CO lines and the PBX caused the CID unit to not transmit. As I mentioned earlier, I can transmit the CID info into a PC comm port using the isolation device, but not all comm port hardware are built the same way. I may have to get a scope or DVM on the comm port and look at the voltages.
I will let you know how I make out.

This is the cable pinout.
Try it straight from unit to IDS.

Caller ID-----------IDS
DB–9----------------DB–25
male----------------male
2-------------------2
3-------------------3
5-------------------7
7looped to 1
1looped to 7
8 no connection

Good Luck!!

[This message has been edited by JJ (edited February 05, 2005).]

Line Type is 30

Caller ID on IDS is pretty much useless....

Make sure the phone company is ONLY sending NUMBER... because IDS does not support NAME & NUMBER...(what good is that???)

UNLESS.. You are using one of the 4X8 combo cards that ARE Name & Number compatable( I have NEVER Seen one of these, BUT, I heard they are out there)

The other thing about the Caller ID is, It only stays on the Display for 6 seconds, What were "they" thinking..IT MAY show up in a Report somewhere though.

On the IDS84, software version 8.2.4.
The caller Id shows, and stays up on any ringing phone.
The ACPU with software version 3.0, will show name and number. It even transfers to all phones. It will even transfer across the network if you are networked with NSS, and the other switchs have 3.0 software.

I still have to go on sight to verify the software version, I can do this tommorrow.
I will follow up in the afternoon.

[This message has been edited by TSPAD (edited February 05, 2005).]