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Joined: Jan 2007
Posts: 393
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OP
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Joined: Jan 2007
Posts: 393 |
Pricing a CS-100, they want all daytime calls to go to a sales ACD group......If agents are busy......what's the maximum time the caller can wait on line untill they get dumped to a mailbox if nobody becomes available?
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
If the ACD exit timer is set at "0" , callers will stay on ACD hold until a agent is available
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Joined: Jan 2007
Posts: 393
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OP
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Joined: Jan 2007
Posts: 393 |
Cheers...thats exactly what they want to happen....
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