sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems How many HDD's have you replaced???

I guess I should be like the others and only use short sentances to get the same point across. I see how its done now.

Thanks Dave.

No problem...BTW I am originaly from Wilson NC just down the road.

Now that we are all on the same page, Jeff: I was born in Greenville and raised in Raleigh. I did a few years in Fayetteville in the late 60's, but I swear I was innocent.

Ahh So, You are the ED I heard about everytime I worked in FayetteNam.

I have lived in eastern NC since my parents moved us from Jersey in '69 when I was 4. It is a great place to live. I have a Sister and Brother-in-Law that sell NEC and ALTIGEN in Raleigh. They seem to do very well with those products. I did venture back up north installing and servicing ISOETEC in NJ, NY and CT from '86 to '89 and then working for Executone in CT from '92 to '94. I learned more in those years than I ever could have down here. The overtime that I was given the oppertunity to work up there during each stint was equal to over one whole year of regular work hours. EXECUTONE transferred me to Raleigh at the end of '94 and from there to New Bern in '95 where I was the only one left out of a recent four man show. I was able to keep the entire area serviced by myself (Again, many hours of overtime) until I was able to train my brother who went on to be a very good Telecom tech in the Raleigh area.

What brought you to the DC area?

Jeff, maybe technology just ain't your cup of tea?

I have had the exact opposite actions from ESI....they have been outstanding every time i have had to deal with them including replacing a system and 7 circuit cards under warranty that were damaged by an electrician and could have been exclued from warranty coverage.

The one time i had serious issues with a large system and a PRI (turned out to be all carrier issues as ESI said) they worked very hard to resolve it.

I was a BP for another product before ESI and i couldn't even get a response from my rep.....let alone tech support.

Same here upstateny :thumb:

Maybe it was/is the manner in which you ask for tech support. Did you say PLEASE? or just start ranting & raving?

I have clients that I'll bend over backwards for, others I wouldn't give the sweat off my back....depends on how they treat or talk to me.

Dave Moore

We are Techs ourselves and we all have a memory of those that call upon us to solve a problem with an attitude that consists of ranting and bitching about how things should be. I don't know about the rest of you but I personally can't solve any issue without pertinent information.

In every occasion I have had to speak with ESI TS I have received respect and considerable effort to resolve any issue delivered.

Is ESI the perfect system, NO.
Is any system the perfect system, NO.

ESI Tech Support, ESI R&D and ESI Sales are my partners not my adversaries.