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Joined: Jul 2009
Posts: 1
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Joined: Jul 2009
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I have an ESI E Class ivx 72e or 128e not sure.
anyhow I have a problem with some phones at different times.
can not dial out, dial, pick from hold etc on certain phones and certain times but if I unplug the phone form the system and wait about 10 seconds then plug it back in again it seems to reset / reboot the phone and it works well until the next time it is discovered that the phone needs unplugged.
any suggestions?
thanks
M
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Joined: Jun 2009
Posts: 24
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Posts: 24 |
In my experience this is caused by link errors. The first thing to do is try another phone, for awhile. If that doesn't correct it, it could be the wiring(pinched cord or bad punch down). I haven't had that problem on the e-class, but I do have it a lot on the old 56s. Good luck
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Joined: Jul 2003
Posts: 766
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Joined: Jul 2003
Posts: 766 |
Using 4 conductor line cords can cause this problem also. Make sure you are using 2 conductor line cords on the phones, preferably the ESI ones that came with the phones.
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Joined: Jan 2006
Posts: 212
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Joined: Jan 2006
Posts: 212 |
Link errors due to the wiring, have had this many times. As SST said make sure that you are using the ESI provide line cord and that you are using a good 4-pair twisted from the jack to the system. Cat 3 or Cat 5E.
You can have your ESI Tech get ESI to dial in and check your whole system for link errors.
Cosmo
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
This could also happen if the cable runs are too short, under 50 feet from the cabinet. trick is add some crossconnect, make the cable longer.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Just curious are there any welders at this location or X-ray machines ?
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Joined: Jun 2009
Posts: 24
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Good point Steve. I have also had problems around large motors. I ended up having to run shielded cat5e grounded on both ends to fix that one.
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