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Joined: Feb 2007
Posts: 99
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Joined: Feb 2007
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Caller ID dropped out on a customers C class, cid info is getting to the system just not to the extensions. CID is enabled rebooted system no luck. Havent done much with C classes just wondering if anyone has had this issue before. Thanks,
Woody
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Joined: Oct 2005
Posts: 3,124
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Just once! Problem was solved by adjusting CO line volume in installer programming. It is a trial and error process because you don't know if you data is coming in too hot or not hot enough?
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Joined: Feb 2007
Posts: 99
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Tried that no luck. Displays show a single digit # during incoming calls. Not a CO # just a random #. I dont deal with the c class much so I had a friend send me a 3x6x0 card and moved the COs to the exp card still no cid. Initialized the system No luck. Looks like a call to ESI.
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Joined: May 2003
Posts: 582
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Who is you CO provider? Are you sure they are sending CID?
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Joined: Feb 2007
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AT&T provides the pots lines nothings changed.We are getting cid right to the system.
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Joined: Jan 2006
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If you have lightning protection on the lines before the KSU try taking them out and just bridge it. Sometimes protection knocks the ringing voltage down and causes conflicts with CID. Had this happen here and we change the protection and it worked.
Just a thought,
Cosmo
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
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Most likely you will need to adjust the settings in F166
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Feb 2007
Posts: 99
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Loaned them a spare S class cid works fine. Took C class back to shop gotta friend with a C class flash drive (couldnt hurt to try). There is no F166 on the C class is it. My C class experiance is limited but I've never seen it.
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Joined: Feb 2007
Posts: 99
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I stand corrected there is a F166 on the C class just not this one. According to the system docs that were deliverd to me today F166 was on this system at the time of install as the previous vendor documented ALL system settings. We have 161 & 162. (163, 165, 166, & 167) are no longer in the system. We took over this system about a year ago. Its a Gen 2 and the former vendor apparantly is no longer in business. For what ever reason the cid info dropped out last Friday.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
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are You sure it's a C class? Where did F166 go? it just doesn't drop out of the system? do you know what the current level of software the system is running?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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