sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems Master Tech

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The master tech class is well worth the time. The class will allow you to trouble shoot problems in more depth and will allow you to do things that you needed tech support for in the past, such as clearing a locked up NSP. Also, if you do a lot of VOIP/ ESI-Link and Remote phones, you will love the trouble shooting techniques you will now have.

Post what you think when you are done, I loved the class.

Bryan

yeah it is definitely worth it being able to reset cards and ports and running debug saves alot of time and and makes trouble shooting alot easier

I have been in Telecom over 30 years and I have worked on large PBX's and had to do a lot of the things you talk about. I don't know why ESI requires a special training course to become familiar with a product that we should be that familiar with in the first place. I see it as an marketing opportunity for ESI.

.....and I've been in Telecom for over 40 years and done the large PBXs and C Os but it is still best, even with native ability, to learn a product from the factory...I installed nine mid-sized PBXs once before going for certification at the factory. Did I do it and it worked? Yes, BUT, it would have been so much easier had I been to school after the first.....

This isn't to become familiar with a product ... it is for in depth troubleshooting .. the stuff that you used to have to call tech support to have them do.

I have been to training for avaya, esi and many miscellaneous products .... the esi training was by far the best i have ever received .. we started at 8 AM, went all day and covered a ton of material. The best part, in my mind, was that the instructor (AJ) was outstanding and knew not only the material he was teaching but all of the associated stuff and the industry in general. I was happy with the money i spent and felt it was worth every penny.