sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems setting number of rings before voicemail answers??

Hey now..

Hopefully someone here can help me out.

My distributor loves to charge me for every little thing we call them for so I am turning to help here first.

All we need to do is simply change the number of rings before the voice mail picks up.

I looked at the manual and can't figure out how to do it.

Can someone please advise...

Call your vendor, ask if he can do this remotely.

That is under function 2 - if you have access to installer programming functions.

Also .. please complete your profile so we have some idea who you are .... vendor, tech, end user etc?

ESI doesn't use distributors so i assume you meant your vendor? If not and you are buying this stuff off the net be advised they most likely are not authorized to sell the product.

ill do remote changes for you for a fair price

Jon, please understand that we're not here to take away business from your vendor. There are certain things that are installer-level programming for a reason. I'm assuming your business depends on telephones for doing and staying in business. Your installer, assuming they are certified with ESI, are properly trained on how to install and program your system, as well as have experience in the industry for using best practices to properly suit the system to fit the needs of your business. You shouldn't take this lightly. Your vendor is there to support you, and most likely would be there to support you in the case of a catastrophic outage. If you go around them for things that they justifiably should be doing, including hiring another vendor to do remote support, you're essentially cutting off your nose to spite your face. If they are not able to keep their doors open, or don't see loyalty from their customer, they won't be around or feel inclined to support you as rapidly in the case of that emergency. Your relationship with your vendor is a two-way street.

This board is here for vendors to support vendors, in a less public forum (such as Installers or Pro Shop), and for vendors and other users to support fellow users with user and admin-level functions.

I hope that makes some sense to you.

Justin