Extension numbers changing by themselves.

Print Thread

Rate Thread

Extension numbers changing by themselves. #466378 06/08/10 09:31 AM
Joined: Sep 2008 Posts: 9 princeton, nj prexesi Member
prexesi Member Joined: Sep 2008 Posts: 9 princeton, nj	Two extensions 108 & 109 have changed twice to 116 and 117. I know how to change back, and would like to know why they decide to change themselves. thank you SWFC!!!!!

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: Extension numbers changing by themselves. #466379 06/08/10 10:03 AM
Joined: Feb 2007 Posts: 99 Central North Carolina apccommgrp Member
apccommgrp Member Joined: Feb 2007 Posts: 99 Central North Carolina	Which system do you have?

Re: Extension numbers changing by themselves. #466380 06/08/10 10:43 AM
Joined: Feb 2007 Posts: 99 Central North Carolina apccommgrp Member
apccommgrp Member Joined: Feb 2007 Posts: 99 Central North Carolina	Sorry just saw your earlier post you have a 50. Is it just the extension number or is the mailbox changing also? How are you changing them back?

Re: Extension numbers changing by themselves. #466381 06/09/10 02:32 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Safe to assume you renumbered extensions at some point in time??? I always recommend changing the physical cross connects to avoid stuff like this. You will need to get ESI tech support involved to get it resolved. John Corrigan New Phone Systems and Service

Re: Extension numbers changing by themselves. #466382 06/09/10 08:50 AM
Joined: Jan 2006 Posts: 212 Sebring, Florida cosmo57 Member
cosmo57 Member Joined: Jan 2006 Posts: 212 Sebring, Florida	Did you do a software update? If so it might have defaulted the ext's back. I know with some of the ESI Software Updates I have had to redo the whole system programming. Not saying that this has happened but check you software versions. As Upstate says, I would make any changes at the cross-connect.Have ESI run Debug and see if they see anything. Good Luck Cosmo Rick "Cosmo" Mercure Tri Star Telecom Sebring, FL http://www.tristartelecom.net

Moderated by 5years&counting, nonameyet

Hop To

Link Copied to Clipboard

sundance-communications.com/forum Forums Other TDM Phone Systems ESI Telephones & Systems Extension numbers changing by themselves.