web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#466896 08/01/11 11:10 AM
Joined: Jan 2007
Posts: 393
Avalon Offline OP
Member
OP Offline
Member
Joined: Jan 2007
Posts: 393
ESI-50 Digital 48key sets small law office with only 5 VZ copper lines in huntgroup.

Some people complain that when making different outgoing calls during the afternoon the other end reports they cant hear the person calling from the ESI system. Its always while making outgoing calls (lines 5, 4 ,3 ) the problem is never reported when somebody is calling them (lines 1,2 ,3 ) also if you make an intercom or recording it sounds crystal clear. had the lines checked at demark by vz, they said it was ok. I ran a new cable from the demark dirctly to the ksu. this has to be something happening on the lines back to the CO right?


Avalon Services
New Jersey Voip Telephone systems voice & Data Cabling
www.avalonphones.com
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#466897 08/01/11 12:51 PM
Joined: Jul 2004
Posts: 717
Likes: 1
Member
Offline
Member
Joined: Jul 2004
Posts: 717
Likes: 1
CO problem, the problem you are experiencing is on two different cards

#466898 08/01/11 11:54 PM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
Make sure you are on the latest software.

#466899 08/02/11 12:19 AM
Joined: Jan 2007
Posts: 393
Avalon Offline OP
Member
OP Offline
Member
Joined: Jan 2007
Posts: 393
This system was put in only a couple of months ago. How would software cause something like this?


Avalon Services
New Jersey Voip Telephone systems voice & Data Cabling
www.avalonphones.com
#466900 08/02/11 12:40 AM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
It could be a bug ... you didn't mention the age of the system so i figured i would throw that out as an idea.

We have had a couple of one way audio issues over the past year or two and a software upgrade solved it.

#466901 08/02/11 04:14 AM
Joined: Jan 2007
Posts: 1,217
Member
***
Offline
Member
***
Joined: Jan 2007
Posts: 1,217
Have you tried power cycling?


Aaron
#466902 08/02/11 06:26 AM
Joined: Jan 2007
Posts: 393
Avalon Offline OP
Member
OP Offline
Member
Joined: Jan 2007
Posts: 393
Tech support turned up gain parrameter, if it keeps happening they said update software (even though ksu sw is only a few ver behind) How would a power cycle do any thing??


Avalon Services
New Jersey Voip Telephone systems voice & Data Cabling
www.avalonphones.com
#466903 08/02/11 08:22 AM
Joined: Jan 2007
Posts: 1,217
Member
***
Offline
Member
***
Joined: Jan 2007
Posts: 1,217
Had exact same problem with copper co's and power cycle fixed it, suprised you haven't atleast tried that. How does power cycling fix all the random stuff that it does? I don't know either.


Aaron
#466904 08/02/11 10:53 AM
Joined: Nov 2004
Posts: 1,580
Likes: 1
Moderator-ESI - Executone
*****
Offline
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,580
Likes: 1
Quote
Originally posted by Avalon:
How would a power cycle do any thing??
Really? How long have you been working on Phone Systems..they are Computers, Reset. Fixes all kinds of stuff.


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
#466905 08/02/11 02:04 PM
Joined: Dec 2008
Posts: 87
Member
Offline
Member
Joined: Dec 2008
Posts: 87
We had an ESI-50 (new), Had Static problem on CO 3. After all kind of testing and troubleshooting, to find it was NOT the CO.
Rebooting fixed it (sometimes would last 3 - 4 weeks before coming back).
Finally ESI repaced KSU.
The 2nd KSU, had Volume problems on CO Ports 3 and 4.
Moved the the CO's to ports 5 and 6, worked just fine for 2 months of waiting to see if it was going to come back, never did.
ESI replaced with 3rd KSU. SO FAR SO GOOD. It's been about 6 months since.
We had another ESI-50 that had CO issues can't recall thte exact issue but wound up making ESI replace with ESI-100 at thier expense and got compensation from ESI for all the labor.
I do not like the ESI-50's.


Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
1 members (Toner), 103 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5