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Joined: Mar 2008
Posts: 98
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Joined: Mar 2008
Posts: 98 |
Customer called yesterday all his phones dead on
his 72 E class gen 2 ksu.Went to check it out, lights were on the side of the cabinet and voltage present on the cutdown block but indeed no phones working. Figured it must be the hard drive so I ordered a new one.
Took the cabinet home and plugged it in for the hell of it and lo and behold its working fine!
Had it plugged in all night and still good this morning.
Should I replace the hard drive anyway or am I missing something here?
Thanks in advance
Paul
Paul Mac Manus
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Joined: Sep 2004
Posts: 4,226 Likes: 2
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Most certainly do a good backup.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
You didn't say anything about trying a Reset On-Site?
" sometimes " that's all is needed....But, since You still have it, yea, You could back it up.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Mar 2008
Posts: 98
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Posts: 98 |
I did try a few power cycles on site to no
avail.
Paul Mac Manus
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
Ok, when You were on-site, and power cycled, did you unplug the amphenols on the side? ( just asking, 'cause I wouldn't ) Maybe , something on one of the tails is causing an Issue.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: May 2005
Posts: 456
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Sounds like a bad port card. I had one do exactly the same thing a few months ago. I was fortunate to have a spare, so I fixed it right away, but when I tetsted it back at the shop it was fine. Sure enough after a few hours burn-in it failed again.
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Joined: Mar 2008
Posts: 98
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Joined: Mar 2008
Posts: 98 |
Thank you for your helpful replies, apologies
for not responding sooner. have been out of country for a few days. Did replace the harddrive before I left and reinstalled. All is well so far, fingers crossed!
Paul Mac Manus
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