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IVX Classic
#466949 09/26/11 06:16 AM
Joined: Nov 2001
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I've added a new station,I can deposit a voice mail thru auto attendant via calling in from outside, but internally some stations can and some can not deposit a voice mail to that station, the ones that can not get a prompt the mailbox can not be found. Any suggestions?

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Re: IVX Classic
#466950 09/26/11 06:45 AM
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Is the phone physically installed and working?

Are you using the same process on the internal ports to call .... ie dialing the numbers manually versus a preprogrammed button?

Re: IVX Classic
#466951 09/26/11 11:18 AM
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Yes set is installed. I'm calling the set just to leave a voicemail, not ring the set. On hook, voicemail button, transfer, dial extension,some set get his greeting others get mailbox not found.

Re: IVX Classic
#466952 09/26/11 04:48 PM
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reset the system? ...


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
Re: IVX Classic
#466953 09/27/11 02:12 AM
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Has everyone recorded a greeting?

Re: IVX Classic
#466954 09/27/11 04:38 AM
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Greetings recorded.

Re: IVX Classic
#466955 09/27/11 07:25 AM
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are the sets you can't leave a voice mail from set to outside dial tone preference??

that is the only thing i can think of that would explain your problem .... you have to hit flash or something or other (classic was before my esi days) to get to intercom dial tone.... then leave your message

i would also try calling from them on intercom and see if it covers

Re: IVX Classic
#466956 10/03/11 02:51 PM
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It's not a dial tone preference issue. With dial tone preference it's vm button, trans/conf button, then dial the extension. All have DT preference, some can call the extension and leave a voicemail and some can't. I did reset the phone system.

Re: IVX Classic
#466957 10/04/11 03:28 AM
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Time to call tech support!


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