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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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OP
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Took a call from a local business today that has a 911 notification in their display. They are fed up with their vendor nickel and diming them on every little item and wanted to know how to clear this message without a service call. Is that possible??. Takes me back to proposal time when they said they were going with xyz company. I told them at that time that this company is notorious for charging for everything. Hate to say i told you so but.....I TOLD YOU SO!!. anyway if i could help them out it would be great. It is a small Iwatsu system - about a year old. I can get more info if needed.
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Joined: May 2004
Posts: 108
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Joined: May 2004
Posts: 108 |
There should be a 911-Clear key on the attendant station. They should press this key and the display will go away. If there is not a key you will have to put a key on the attendant station.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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OP
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
They don't have one - is it easy enough to program??
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Joined: May 2004
Posts: 108
Member
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Member
Joined: May 2004
Posts: 108 |
It is not that tough to program. You will have to find out what key pattern she is currently using. That is in class 10, item 12. Then you can add a button to that key pattern. That is going to be in class 15. Let me know if you still need help.
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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OP
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Sounds like thats PC programming - is there a way to maybe dial a code or something or does programming need to be done via laptop?
System is ADIX
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Joined: May 2004
Posts: 108
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Member
Joined: May 2004
Posts: 108 |
You can do it through the phone, but it is a little more complicated. I would be glad to give you a hand while you are onsite. If we can set up a time that is good for both of us we can get it taken care of. Let me know.
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