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Joined: Feb 2005
Posts: 19
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Joined: Feb 2005
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Greetings to the ruling Gods on this site!
Recently we decided to change our night-greetings, (which are accessable via Mailbox Administration), and our DVA announcements.
I dug out the instructions and successfully changed the Mailbox messages, however, I don't have anything for accessing the Digital Voice Announcement messages.
Can someone throw this old dog a bone? lol
Thanks!
RF
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System: Executone 228 w/Infostar VX2 VM
Version: ECPU 6.0.5 02/28/96
Options: LCR VMS 432 CA1 BACD Att
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Joined: Apr 2005
Posts: 69
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Posts: 69 |
Dial extension number (silence is heard)
Touch tones won't be heard
* = erases all recordings on the DVA
101 = to record gtr 1
0 = to end recording
102 = to record gtr 2
......and so on
201 = to listen to gtr 1
202 = to listen to gtr 2
......and so on
It is better to have and not need, than to need and not have!
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Joined: Feb 2005
Posts: 19
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I think we're close! Good information, but....ext number? I should know this, right? lol I do not. Can I find it in the programming screens maybe?
Thanks!
System: Executone 228 w/Infostar VX2 VM
Version: ECPU 6.0.5 02/28/96
Options: LCR VMS 432 CA1 BACD Att
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Joined: Apr 2005
Posts: 69
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Go to "H" and type
L PT REC
press enter and it will display any recorders.
It is better to have and not need, than to need and not have!
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Joined: Dec 2004
Posts: 91
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Posts: 91 |
A former Executone tech told me to be sure that the REC extensions (essentially, the DVA's) be programmed so that all 20 keys are set for: Using the "X" command (copy key to same phones) in the Keys programming will let you quickly copy the programming to all the DVAs after you set just one that way. Remember, use X, not C! This will maximize the capability of the DVA to service auto-attendants, or to play on-hold message as part of an ACD sequence.
We can forgive a child who is afraid of the dark; the real tragedy of life
is when men are afraid of the light.
- Plato
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
A former Executone tech told me to be sure that the REC extensions (essentially, the DVA's) be programmed so that all 20 keys are set for:
OK, I was an Executone Employee for 19 years
the DVA's can only answer 6 calls at one time, so, you really ONLY need 6 300 sub code 20 or 100 depending upon the software version keys. No More, No Less.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Dec 2001
Posts: 232
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I think the DVA Auto attendant can answer as many calls as the system has DTMF receivers available. As an ACD recorder it does not have that limitation unless you are using the AA function.
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HTTP://www.avidcomm.net
Talk less, say more.
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Joined: Dec 2004
Posts: 91
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<font face="Verdana, Arial" size="2">Originally posted by nonameyet:
OK, I was an Executone Employee for 19 years
the DVA's can only answer 6 calls at one time, so, you really ONLY need 6 300 sub code 20 or 100 depending upon the software version keys. No More, No Less.</font> Our hardware vendor says 4 lines at a time, one executone tech says all 20, you say six... Looks like nobody can agree on a number at all. Maybe the answer is in an IDS manual somewhere...
We can forgive a child who is afraid of the dark; the real tragedy of life
is when men are afraid of the light.
- Plato
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Joined: Apr 2002
Posts: 1,101
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you only need 6 LCR keys. There where a couple of different types of recorders, but they could only answer 6 calls at same time.
The newer recorders let you record longer greeting on them.
There are 6 DTMF's per combo card and 1 on the VCM/EVCM.
If all else fails, use a BFH.
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Joined: Apr 2005
Posts: 69
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Rick,
I think we got off the subject. Were you able to locate the extension number and do you recordings?
It is better to have and not need, than to need and not have!
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