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Joined: Sep 2009
Posts: 4
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OP
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Joined: Sep 2009
Posts: 4 |
I have an ECS 5.x and have reprogrammed the VMI IVR with new greetings and transfer paths. How do I test the menus through the iwatsu phone? I would like to see if the greetings and paths are configured correctly before putting them into production.
Thanks in advance!
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Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
You'll have to make them active,then dial the Voice Mail hunt group access code. You'll hear whichever greeting is scheduled to play. If you don't, you have more programming to do. 
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Oct 2006
Posts: 61
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Member
Joined: Oct 2006
Posts: 61 |
you can trick the system by changing the time on the voice mail so it play the after hours greeting too. Just get in the system Administrative options and changes the time. It take a few second for it to change so I always count to 5 then dial the vm Hunt group access number.
Alone we can do so little; together we can do so much
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Joined: Sep 2009
Posts: 4
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OP
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Joined: Sep 2009
Posts: 4 |
Thanks for the assist. I was hoping there was a way to dial the new menu number and test prior to putting it into production. Thanks again
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Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
Dial the voice mail access code, then dial your new menu number. If it's something other than what is scheduled to play it will still operate.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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