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Joined: Mar 2006
Posts: 46
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Joined: Mar 2006
Posts: 46 |
This customer has a V8.1x Adix, with a PRI, and is using analog ports for Polycom units.
When a call is made from any single line port, the initial call goes through (the PRI/optimized packet), but subsequent dialing is “doubledâ€Â. If I dial 1 2 3 4, The DTMF tones sound like this: 11 22 33 44…. And therefore the users can’t dial into a conference bridge or anything because they can’t input the conference number. This has been tested with a polycom unit, and also with a butt set. Always the same results.
If I make a call from a digital port, and then dial 1 2 3 4, the DTMF tones sound correct: 1 2 3 4
I’m thinking it can’t be anything in Class 11, because the digital ports work fine, so I'm guessing it isn’t line related.
I've tinkered with 10.26 and 10.28, but can't resolve the 'double dialing' issue.
The analog ports are configured SLT STD (DTMF) in Class 1.
Anybody ever run across this before, or have any ideas?
Thanks in advance for any insight!
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Joined: Oct 2006
Posts: 60 Likes: 1
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Joined: Oct 2006
Posts: 60 Likes: 1 |
Try changing the PRI trunks to DTMF in class 11 item 8
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Joined: Jun 2010
Posts: 6
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Joined: Jun 2010
Posts: 6 |
Iwatsu Guru, did you mean change them to DP? I've run across this problem, once before, and that is the resolution I've had.
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Joined: Aug 2006
Posts: 1,811 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,811 Likes: 15 |
Turn off 'Dial on Conversation' in Class 10.28 for all your SLT ports.
PRI trunks have to be configured as DP- that's what they really are.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Mar 2006
Posts: 46
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Joined: Mar 2006
Posts: 46 |
I tried turning off 'dial on' in 10.28... still had the 'double dialing' issue. (I only turned it off for the 4 ports that are used for the Polycom units.. shouldn't matter though, right?) And my PRI ports are set to DP. I'm about ready to throw in a different 8SUBS card, just for grins.
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Joined: Aug 2006
Posts: 1,811 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,811 Likes: 15 |
I had the same issue a while back and the change in 10.28 cleared it up. I don't recall if a system reset was needed, but it couldn't hurt.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Jul 2009
Posts: 31
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Joined: Jul 2009
Posts: 31 |
Telecom Girl
Please send me the DB file...(I thought you were going to do that).
G
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Joined: Mar 2006
Posts: 46
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Joined: Mar 2006
Posts: 46 |
Update - changing 10.28 for all the SLT ports took care of the issue. Don't understand why... but it did.  Thanks to all for the input!
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