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Joined: Oct 2010
Posts: 3
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Phone company switched to 10 digit dialing. Didgital lines are able to dial fine. All Analog lines are unable to dial 10-digit numbers. Long distance are not a problem. Any ideas? Timing issue maybe?
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Joined: Oct 2010
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BTW, We have had 4 vendors look at this and no one has been able to fix it.
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Joined: Aug 2006
Posts: 1,813 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,813 Likes: 15 |
The best way to determine what is actually going on would be to put a digit-grabber on an outgoing call to see what digits EXACTLY are leaving the phone system. This is the only way to separate the problem from a KSU issue versus a provider issue.
You may have a problem on one CO line only, it could be call routing programming in your phone system, a CO problem or half a dozen other things going on.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Dec 2007
Posts: 908
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If this is a system it sounds like to me that it is seeing the analog 10 digits as long distance dialing; also could be as Jbean3329 says, time to start basic telephony testing.
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Joined: Jun 2006
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What phone system is this? With an ECS, you can perform a trace through the Outbound calls programming section. This will show you what the phone system sends for the call by number dialed and trunk group. Using this along with JBean's suggestion of the digit-grabber should give you a clearer idea of what's going on.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Dec 2007
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How about cos for the analog stations?
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Joined: Oct 2010
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According to AT&T. They are receiving only 7 digits when dialing from analog ports. This is an Iwatsu ADIX phone system. Thanks for you help.
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Joined: Aug 2006
Posts: 1,813 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
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What is the LOCAL provider receiving for digits? Are these POTS lines, POTS lines through a channel bank, PRI or T1 lines?
Is a copy of your phone system's data base available?
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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