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Joined: Oct 2010
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Joined: Oct 2010
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Hi All,
My Adix Auto Attendant system is setup to where the person calling hears "press 1 for information, 2 for prices, 3 to speak to someone".
When they press 3, it rings to another extension. However, the caller hears nothing while the extension is ringing. How can I make it to where the user hears a ring or something so that they know they are not disconnected?
Thanks in advance!
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Joined: Jun 2005
Posts: 422
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Jun 2005
Posts: 422 |
You can either hook up MOH, or have someone program it so the caller hears rings...
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Joined: Dec 2010
Posts: 12
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Joined: Dec 2010
Posts: 12 |
What's the CoS for programming it to hear rings?
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Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Dec 2010
Posts: 12
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Joined: Dec 2010
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Joined: Apr 2005
Posts: 33
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Joined: Apr 2005
Posts: 33 |
Follow question on this same scenario
is there a timer for the length ring no answer transfer to voice mail ?
Currently our system rings about 14 times before vm picks up
My boss wants this set to 4
thanks
ed
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Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
There is indeed.
Depends on if it's for a single station or a global thing. It's a different area for trunks forwarding to voice mail/attendant as well. Can you be a little more specific?
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Apr 2005
Posts: 33
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Joined: Apr 2005
Posts: 33 |
I have a did tn# on a PRI pointing to the vm menu in the DNIS table . The menu has transfer - blind - ext#
this works but rings about 14 times before transfer to vm
you can see menu here:
https://onedrive.live.com/redir?resid=A79F42E0CE174778!1974&authkey=!AG-UwYe0ijtiEbw&v=3&ithint=photo%2cpng
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Joined: Aug 2006
Posts: 1,796 Likes: 10
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,796 Likes: 10 |
There are two places to check for rings before transfer. This assumes avalid mal box exists for this extension.
If EVERYBODYs phone takes 14 rings to transfer, check System> Timers for the Call Forward No Answer timer setting. 4 Seconds per ring. This is a global settiing, so it normally affects all extensions.
If just this one extension takes all day to forward, check in Stations>Call Forwarding. Any setting other than zero on the timer column means this station doesn't follow the system time and has it's own time set. If you change this timer, you have to reset the phone.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Apr 2005
Posts: 33
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Joined: Apr 2005
Posts: 33 |
Thanks ...
I had already changed class 04 item 13 ...to 12 and it was not working (i thought)
my problem was that i tested this by calling in and transferring to an attendant station mailbox ..
apparently there is another timer somewhere that controls attendant stations
i tested this on non-attendant station and it worked
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