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Joined: Dec 2010
Posts: 12
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Joined: Dec 2010
Posts: 12 |
Our analog devices are not getting caller ID info; since our digital KT-3 phones correctly identify the calling party, I believe I can assume the information is being correctly transmitted down our PRI, and should be available to send to the SLT port, no? To test, I used a CallerID-capable SLT on a POTS/1FB line, and the information displays as expected.
Where in the programmer can I look to see why the analog machines (faxes, modems) are not displaying the information?
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Joined: Aug 2006
Posts: 1,812 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,812 Likes: 15 |
For Caller ID to be sent to an analog device, a few things have to be in place:
The analog ports are coming off an IX-8SUBS4 card installed in an ECS switch. Caller ID to analog devices isn't supported in earlier ADIX equipment, or from earlier version analog station cards.
In ECS programming, Stations>SLT, Caller ID has to be enabled to an analog port. By default, analog stations are set NO CID/Message Lamp. Set each port appropriate to your installation.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Dec 2010
Posts: 12
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Joined: Dec 2010
Posts: 12 |
I see from the programming guide that's in Class 10 item 61. Although the devices are off a 8SUBS4 card, the CoS jumps from item 59 to 71.
ECS s/v 1.21
JBean, I see from the programmer that item 61 appears somwhere between ver 1.5 and 3, but would you happen to know in which version it was first introduced?
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Joined: Aug 2006
Posts: 1,812 Likes: 15
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,812 Likes: 15 |
ECS version 2.02 and above is required to pass CID info. Probably a good time to upgrade, since the current version is 8.0
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Dec 2010
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