atcomsystems.ca/forum Forums VOIP Phones & IP PBX VoIP & Cloud Phones, Hosted PBX, General IP Phones Hosted VoIP PBX Services

You are not missing anything. and no, it does not include the T1. For a basic 50 user PBX a better fit is a CPE solution (which we also will do as well by the way...). However if that 50 user customer wanted Unified Messaging, Call Recording in and outbound faxing, text to speech, presence, ACD, call queuing and monitering then mabey he would fit one of our hosted products. A better fit for hosted might be....

10 retail sites with 4 phones ea. Each site is likeley to have 4-5 co's for dialtone, faxing, credit card machines, etc. To put voice mail (let alone UM and MOH) on 10 little key systems is gonna be way more than us. Besides the customer still wouldnt have full integrated connectivity between all locations. And in our solution, we provide them with a full blown Outlook Web Access account, so their e-mail would be taken care of too.

As I said before. Hosted doesnt fit all applications but in some situations it is very cost concious...

Thanks for the feedback.

[This message has been edited by bbarnes (edited June 28, 2005).]

bbarnes, how large does the ININ scale to? Do you tie into the SS7 network and PSAP for 911/E911? When your customers call out are they sending out caller id/name and number to the called party? Are you reselling DID numbers from a CLEC?, what happens if the customer wants to switch to someone else, do you own those numbers that you got from your telco provider and if they leave your service can they port them? I wouldn't factor in any price issues with POE, I think that managed POE switches will be almost the norm from manufacturers due to so many devices running IP. and customers harldy ever complain about upgrading/replacing switches with faster/better ones.

annacat,

The CPE ININ (Customer Interaction Center) will scale to 5000 users. That may be per server but I'm not positive.

"Do you tie into the SS7 network and PSAP for 911/E911?"

Not sure what this means as I am not an enginerr. But we provide a "True 911 Solution" (not "e911"). Meaning a customer can dialout from our phones and dial locval 911. It requires a Cisco adapter and we put it into our dialing plan from their local copper line.

Yes we do resell DID from a Gloabl LEC. I have no problem sharing who that is on the phone but a message board probably isnt the best place for me to offer that up. And yes, customers can port in and out to our service.

I like your thoughts on POE too. Thanks.

bbarnes

------------------
www.itel-ip.com

VoIP, with Features Galore

a CLEC (NuVox)is doing a beta site here and I'm doing the data cabling. Cost is $39.00 per phone per month for 10 phones. LD is included. No other details yet.

Thanks for the news. Please let me know the details when you get some. Thanks.

------------------
www.itel-ip.com

VoIP, with Features Galore

This is a great board. Not too easy to find though.

My feeling with hosted services is that they can be very compelling if QoS isn't a critical issue. Particularly if you don't have a huge IT system in place.

Paul,

Welcome to the board. If you read earlier in this thread you will see that our service will deliver QoS as well. As long as we deliver the circuit...

Thanks for the note.

------------------
www.itel-ip.com

VoIP, with Features Galore

BBarnes - any progress to report??

Yes, in fact much. I have been planning a new thread on an update for about a week now. When I get some time, I will post it. Hopefully sometime in the next few days. Thanks for asking.


------------------
www.itel-ip.com

VoIP, with Features Galore

Please let me know. I was actually reading an article somewhere about hosted ip services, remembered this post and came back to see if there had been any follow up. I would be very curious to hear more about this whole concept - thanks.