dead air on transfer for ids 108

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dead air on transfer for ids 108 #47200 07/12/05 06:08 AM
Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA shoover Member
shoover Member Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA	If you don't have MOH, is it possible to allow the caller to hear the extension ringing when transfered? I saw a post dealing with dead air but the issue dealt with MOH. We don't have MOH and would like to have the caller hear something so they don't think they have been disconected. This hasn't been a problem in the past but it is becoming an issue now. Thanks in advance. ------------------

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Re: dead air on transfer for ids 108 #47201 07/12/05 06:37 AM
Joined: Oct 2002 Posts: 723 So. Cal. barster Member
barster Member Joined: Oct 2002 Posts: 723 So. Cal.	I'm not sure what you mean by it hasn't been a problem in the past..meaning..it didn't matter before if they didn't hear anything..or that they were hearing ringing before and or not now...?? My guess is that you have 'TRANSFER MUSIC OPT' SET TO Y (enabled) -M screen, and since you don't have music hooked up they are hearing nothing on a transfer. Chances are that if you disable that (N) they will hear ringing. Phone Data Network jack installatio...ting Irvine Tustin Anaheim Orange county

Re: dead air on transfer for ids 108 #47202 07/12/05 06:45 AM
Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA shoover Member
shoover Member Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA	Sorry, no one seemed to care but now we have a new group using our system and their contacts seem to think that they are being disconnected. On the M screen, Xfer Music OPT is already set to N. Any other thoughts? ------------------

Re: dead air on transfer for ids 108 #47203 07/12/05 07:06 AM
Joined: Oct 2002 Posts: 723 So. Cal. barster Member
barster Member Joined: Oct 2002 Posts: 723 So. Cal.	Set it to Y and add a music source LOL! ...sorry shoover...couldn't pass that up. Don't know what to tell you.. P.S. Just to note.. Without a music source hooked up you'll hear ringing even if the TRANS M OPTION is set to Yes. Phone Data Network jack installatio...ting Irvine Tustin Anaheim Orange county

Re: dead air on transfer for ids 108 #47204 07/12/05 07:11 AM
Joined: Oct 2002 Posts: 723 So. Cal. barster Member
barster Member Joined: Oct 2002 Posts: 723 So. Cal.	Your not going to believe this...but I just tried the opposite of the previous logic..and this is the outcome...YOU HAVE TO HAVE 'TRANSF MUSIC OPT' ENABLED ..SET TO YES TO HEAR RINGING OR MUSIC! GO FIGURE!? Phone Data Network jack installatio...ting Irvine Tustin Anaheim Orange county

Re: dead air on transfer for ids 108 #47205 07/12/05 07:11 AM
Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA shoover Member
shoover Member Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA	Maybe I can get someone in our office to belt out a few tunes. Thanks anyway. ------------------

Re: dead air on transfer for ids 108 #47206 07/12/05 07:14 AM
Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA shoover Member
shoover Member Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA	Quote <font face="Verdana, Arial" size="2">Originally posted by barster: Your not going to believe this...but I just tried the opposite of the previous logic..and this is the outcome...YOU HAVE TO HAVE 'TRANSF MUSIC OPT' ENABLED ..SET TO YES TO HEAR RINGING OR MUSIC! GO FIGURE!?</font> let me give that a try. ------------------

Re: dead air on transfer for ids 108 #47207 07/12/05 07:16 AM
Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA shoover Member
shoover Member Joined: Aug 2003 Posts: 71 Dahlgren,VA,USA	THAT DID IT. THANKS ------------------

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