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Joined: Aug 2005
Posts: 85
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Joined: Aug 2005
Posts: 85 |
Would really like input on a comparison amongst Cisco, Avaya, and Shoretel. Pro's and con's and more bang for the buck.
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Joined: Aug 2005
Posts: 131
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Joined: Aug 2005
Posts: 131 |
It really depends on what your are trying to do. Is this a single site deployment? Do you need remote survivability? How many users will you have? Do you need unified messaging? What type of hardware is currently installed?
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Joined: Jul 2009
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We are facing the same dilema, the choice between a cisco solution and a Shoretel solution. We currently have sever sites totally about 90 phones, unified messaging is wanted, and remote survivability is a must. Currently all our routers and switches are cisco and we run under a Windows evironment.
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Joined: Dec 2006
Posts: 810
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From everything I've heard Shoretel is definitely the way to go. It is more of an intuitive and familiar experience than Cisco.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Joined: Sep 2004
Posts: 4,196 Likes: 2 |
Look at the NEC UX5000 series VOIP...very slick cost effective system. www.ux5000.com
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Joined: Dec 2005
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What you have now would also come into consideration. If you have a Siemens system it could be beneficial to look at the new systems from them (OpenOffice or HiPath 4000), likewise if you have NEC, or any other manufacturer it makes sense to look at them. Cisco is the big name in VoIP, but they are by no means the easiest to use, or the most cost effective. What you wrote you are looking for is supplied by most major manufacturers.
Steve
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Joined: Dec 2005
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If you're looking for a cost effective, easy to install and use, full featured IP based solution, you may want to look at IPitomy for a fraction of the cost!
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Joined: Apr 2005
Posts: 75
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big part of our decision to go ShoreTel was the high cost of Cisco support. in retrospect, very satisfied that we did.
48 sites, 1200 IP phones
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Joined: Feb 2008
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Another choice is Interactive Intelligence. It can be a very feature rich system. The system can use some models of Cisco phones if you all ready own some. Most new systems are sold with Polycom IP Phones. This phone system cut its teeth in large call centers.
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Joined: May 2003
Posts: 582
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IMO - if you are a large enterprise or a large SMB then I think you can afford a proprietary IP system from a major player instead of an Asterisk based system which I feel is for small SMB's looking for low cost bells and whistles.
(I am sure that will upset a few members).
We have done some with Cisco, Ericsson and soon Siemens Open Ofice and 4000 - Open office is really nice. I have heard good things about Shoretel - the only issue I have with Shoretel is I believe it is server driven and anything you have to ctrl-alt-delete to keep running is an issue in a large, larger enviroment etc.
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