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Joined: Jun 2005
Posts: 2,724 Likes: 7
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Member
Joined: Jun 2005
Posts: 2,724 Likes: 7 |
For the second time in about a month, I switched a customer from Vonage back to POTS lines after only using vonage for a week.
One customer moved locations and setup 6 lines through vonage as their main business lines. The hated it.
The second customer switched 8 lines, including 3 faxes, to vonage. After a week of no incoming calls (porting never happened) and very poor call quality, I just switched them back. Good thing I tagged the old AT&T lines before I pulled them, as I knew I'd be back. Just didn't think it would be this quick.
They could tell by the look on my face when they asked me to install these 4 vonage boxes that I didn't think it would work for them. Another company flat refused to install the lines.
I don't know what compresion Vonage uses, but 8 lines is a lot for a DSL line. I did not measure the bandwidth at either site, but 6-8 simulatanious calls is a lot over a standard ADSL line.
I also heard that the customer support from vonage was not great.
I think VoIP is a fine service, when installed correctly. Companies that make huge promises are going to scare people away for a very long time.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Vonage is a best attempt service running over the open internet. Carrier based VOIP service I have never had issues with save the occasional T1 going down...but it happens.
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