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Joined: Sep 2004
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Does anyone know of a way to view ACD Agent Groups 16 through 30 on the ACD System Status (QC) screen other than to increment through 15 groups in the ACD Group Status (QD) screen first? It's a cumbersome way to get to the status screen I'm looking for, but it's the only way I know to get there.

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not an easy way...but it works ...kinda.

from the QC screen press D to get to the group screen, should be at group 01

then press D again, that will put You at group 25(highest on MY system anyway)and from there you can press D again to 24 etc.

But, I'm Sure You already knew that.

I don't think there was a way to ' direct select ' the group you wanted to look at.


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Joined: Sep 2004
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Thanks for the tip. Unfortunately, I have 99 groups, so it's still easier to increment through 15 of them to get to Group 16.


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