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Joined: Sep 2004
Posts: 69
Member
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Member
Joined: Sep 2004
Posts: 69 |
Does anyone know of a way to view ACD Agent Groups 16 through 30 on the ACD System Status (QC) screen other than to increment through 15 groups in the ACD Group Status (QD) screen first? It's a cumbersome way to get to the status screen I'm looking for, but it's the only way I know to get there.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
not an easy way...but it works ...kinda.
from the QC screen press D to get to the group screen, should be at group 01
then press D again, that will put You at group 25(highest on MY system anyway)and from there you can press D again to 24 etc.
But, I'm Sure You already knew that.
I don't think there was a way to ' direct select ' the group you wanted to look at.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Sep 2004
Posts: 69
Member
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Member
Joined: Sep 2004
Posts: 69 |
Thanks for the tip. Unfortunately, I have 99 groups, so it's still easier to increment through 15 of them to get to Group 16.
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