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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
Does anyone, besides Polycom, repair Polycom "audio" products? I have an out-of-warranty SoundPoint Pro SE-225 that needs some work, and Polycom wants to charge me an "incident fee" JUST TO PROVIDE AN RMA (not diagnose or provide tech support over the phone, mind you), IN ADDITION TO the actual repair cost! Of course, if they simply included that in the quoted price to repair the phone, I wouldn't be balking, except for the fact that with it added in, it puts the repair cost that much closer to the cost to purchase a new unit. The other quirky thing about this is that Polycom will only accept credit card for that initial fee, but then will accept a purchase order (or credit card) for the actual repair.
Thanks!
Justin
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Joined: Jan 2005
Posts: 15,395 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,395 Likes: 17 |
Ed Vaughn, MBSWWYPBX
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Joined: May 2003
Posts: 2,267
Member
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Member
Joined: May 2003
Posts: 2,267 |
We have repaired them on a case by case basis.
What is it doing or not doing?
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Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
It's actually just the power connector. It's either the cord plug or the connector in the phone, where it plugs in. When you barely move the cable, it power-cycles.
Justin
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Joined: May 2003
Posts: 2,267
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Member
Joined: May 2003
Posts: 2,267 |
It sounds like an easy fix.
I tried to send a PM but your box is full.
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Joined: Sep 2007
Posts: 5
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Dave Yungaitis
(800) 875-7006
Wave Tech Plus
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Joined: May 2008
Posts: 523
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Member
Joined: May 2008
Posts: 523 |
Hello,
I'd also like a referral for Polycom repair if you have an referrals please.
Also, any good sources for clean, good priced refurbs?
I have two Soundstations to get repaired (one is missing power supply) and I need to buy another one ASAP.
Thanks!
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Joined: May 2008
Posts: 523
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Joined: May 2008
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Joined: May 2002
Posts: 17,742 Likes: 34
Member
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Member
Joined: May 2002
Posts: 17,742 Likes: 34 |
You're probably not going to get a reply on a topic that's well over two years old. I suggest starting a new topic. Locking this one.
Retired phone dude
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